This role is critical to ensuring the accuracy, efficiency, and security of electronic transactions, deposit operations, and digital services that power the member experience.
Each Specialist may focus in one of three key areas:
- ACH & Share Draft Exceptions
- Card & Online Services
- ATM & Deposit Operations
Across all levels, this team plays a vital role in maintaining account integrity, mitigating risk, and delivering seamless service to both internal teams and members.
What You’ll Do
Core Responsibilities Across All Levels
- Process and support electronic transactions, including ACH, wires, card activity, and deposits
- Research and resolve transaction discrepancies, exceptions, and member-impacting issues
- Ensure compliance with regulations (NACHA, Reg E, Reg CC, BSA/AML, OFAC)
- Perform account reconciliations, reporting, and audit support
- Partner cross-functionally with branches, lending, accounting, and support teams
- Contribute to system testing, upgrades, and process improvements
- Deliver accurate, timely, and professional service to internal and external members
Payment Operations Specialist I
- Executes day-to-day processing and exception handling with guidance
- Supports ACH, card services, and deposit operations functions
- Focuses on accuracy, learning systems, and building foundational knowledge
- Typically 1–3 years of relevant experience
What You Bring
- Experience in deposit operations, electronic payments, or digital banking within a financial institution
- Strong understanding of ACH processing, wires, card services, and/or deposit operations
- Knowledge of applicable regulations (NACHA, Reg E, Reg CC, BSA/AML, OFAC)
- Analytical mindset with strong problem-solving skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication and collaboration skills
Preferred:
- Experience across multiple operational areas (ACH, cards, deposits)
- Familiarity with core banking systems and digital platforms
- Relevant certifications such as AAP or APRP
#IND4
Pay: $19.42 - $24.85 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Ability to Commute:
- Palmdale, CA 93550 (Preferred)
Work Location: Hybrid remote in Palmdale, CA 93550
