Join Our Growing Insurance Agency – Where Relationships Come First
Our agency has proudly served the community for 21+ years, built on a foundation of trust, exceptional client care, and strong team relationships. We are not just another insurance office — we are a relationship-focused agency that values long-term client partnerships and a supportive, collaborative work environment.
We are currently seeking a Customer Service Representative to join our team. If you are passionate about helping people, enjoy building relationships, and take pride in providing excellent service, we want to hear from you!
Position Overview
As a Customer Service Representative, you will be the friendly voice and trusted advisor for our clients. You will play a key role in delivering outstanding service while helping clients protect what matters most. This is an excellent opportunity for someone who thrives in a fast-paced environment and is eager to grow within a stable, established agency.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries regarding coverages, billing, claims, and products while following established agency processes.
- Process changes to existing accounts and policies with accuracy and efficiency.
- Act as a liaison between customers and our business partners/insurance carriers to resolve issues and ensure smooth service.
- Conduct daily reviews and follow-up on renewals, policy changes, underwriting requests, and customer needs.
- Schedule appointments for agency producers and team members with existing and prospective clients.
- Participate in policy reviews and provide knowledgeable advice on coverage options.
- Identify cross-selling opportunities to better serve clients and help them secure comprehensive protection.
- Manage ongoing customer touchpoints to build and maintain strong, long-term relationships throughout the customer lifecycle.
Qualifications & Skills:
- Proven customer service experience (insurance experience is a plus but not required).
- Excellent verbal and written communication skills.
- Proficient with Microsoft Office Suite and general PC/internet applications.
- Strong attention to detail and ability to manage multiple tasks effectively.
- Eagerness to learn — we highly value candidates who are coachable and motivated to grow.
- Positive attitude and a genuine desire to help others.
What We Offer:
- A stable, well-established agency with 21 years in business.
- Supportive team environment focused on collaboration and mutual success.
- Ongoing training and professional development.
- Competitive compensation based on experience.
- Opportunity to build a meaningful career in a relationship-driven industry.
If you are reliable, personable, and ready to contribute to a team that truly cares about its clients and each other, we encourage you to apply!
Job Type: Full-time
Pay: $16.00 - $24.00 per hour
Benefits:
- Flexible schedule
- Paid time off
License/Certification:
- Property & Casualty License (Required)
Ability to Commute:
- Raymore, MO 64083 (Required)
Work Location: In person
