Join Our Team
Clean and Simple Cleaning is looking for an upbeat, confident and solution-oriented Customer Service & Sales Administrator to join our small, fast-paced office.
This position is ideal for someone who genuinely enjoys people, communicates confidently over the phone and understands that excellent customer service and sales go hand in hand. We are looking for someone with a positive, engaging personality who can build trust with customers, support our cleaning professionals in the field and help turn incoming leads into long-term clients.
Because we are a small office, everyone contributes. Everyone provides Grade A customer service, and everyone helps sell the value of our services.
Customer Service
- Answer incoming customer calls, texts and emails in a friendly and professional manner.
- Assist the prospective customer with knowledge and push for a booking.
- Follow up with customers after initial and one-time cleaning appointments
- Regularly check in with recurring customers to ensure they are happy with their service
- Listen carefully to customer concerns and work toward practical, positive solutions
- Maintain strong customer relationships and address concerns before they become larger problems
- Document customer conversations, updates and service needs accurately in our CRM
- Work closely with our office staff and cleaning professionals to ensure clear communication
- Projects regarding systems - We are innovative and always changing things up. Hence power point presentations for employee meetings and assist other managers to prepare for new employees and new customers.
Sales
Most of our leads are generated through paid advertising, so you will be speaking with prospective customers who have already expressed interest in cleaning services.
- Responding promptly to new leads
- Asking thoughtful questions to understand each customer’s cleaning needs
- Explaining our services, pricing and scheduling options clearly
- Building trust and communicating the value of hiring a professional cleaning company
- Providing estimates and helping customers choose the appropriate service
- Following up consistently with prospective customers who have not yet scheduled
- Converting qualified leads into initial, one-time and recurring cleaning customers
- Contributing to company sales goals alongside other members of the office team
Previous sales experience is required. Sales may not have been your only responsibility in a previous position, but you must be comfortable discussing pricing, following up with leads and confidently asking a prospective customer to schedule.
Marketing and Brand Support
This role will also provide support for selected marketing and brand-awareness activities.
- Using GoHighLevel as our secondary CRM and marketing platform
- Updating lead information, follow-up activity and marketing-related records
- Attending occasional marketing meetings
- Assisting with trade shows, community events and promotional opportunities
- Representing Clean and Simple Cleaning professionally at public events
- Helping oversee marketing projects designed to increase brand awareness and generate leads
- Coordinating with outside marketing partners or vendors when needed
- Helping track the source, quality and follow-up status of incoming leads
- Supporting special campaigns, customer outreach and promotional projects
The right candidate should be interested in learning more about marketing, lead generation and community outreach but experience not required.
Field and Quality Support
This is primarily an office-based position, but there will be times when you may need to visit a customer’s home or assist our cleaning professionals in the field.
These visits may include:
- Reviewing the quality of a completed cleaning
- Meeting with a customer to better understand a service concern
- Helping determine a fair and appropriate solution
- Delivering additional tools or supplies to employees in the field
- Evaluating a home that was originally estimated over the phone
- Determining whether a job requires additional time or a revised estimate
- Communicating changes in scope, timing or pricing to the customer
- Supporting cleaning professionals when an unexpected situation arises
You must be comfortable entering customers’ homes, communicating professionally and representing the company well in person.
Many of our customers have cats and dogs. Applicants must be comfortable working around household pets and must not have allergies that would prevent them from safely entering homes with cats or dogs.
Skills and Qualifications
- Previous customer service experience
- Previous sales experience, preferably involving phone sales or lead follow-up
- Friendly, upbeat and confident communication style
- Strong listening and problem-solving skills
- Comfortable handling customer concerns and difficult conversations
- Ability to remain calm, professional and solution-oriented under pressure
- Strong organizational skills and attention to detail
- Ability to manage multiple conversations, follow-ups and priorities
- Proficiency with Microsoft Office / Google Workspace
- Strong working knowledge of Microsoft Excel / Google Sheets
- Experience creating and editing Microsoft PowerPoint / Google Slides presentations
- Previous CRM experience
- Jobber experience is a plus, but not required
- GoHighLevel experience is a plus, but not required
- Interest in marketing, brand awareness and lead generation
- Ability to learn new software and systems quickly
- Valid driver’s license and reliable transportation for occasional field visits and events
- Comfortable entering homes with cats and dogs
- Ability to work independently and collaboratively in a small office
- Availability to work Monday through Friday during the 8:00 a.m.–5:00 p.m. office schedule
The Right Personality for This RoleSkills matter, but personality and attitude are equally important.
The right person will be:
- Naturally friendly, energetic and engaging
- Positive without sounding scripted or overly sales-focused
- Confident discussing prices and asking customers to schedule
- Comfortable communicating with many different personalities
- Curious and willing to ask thoughtful questions
- Resourceful and solution-oriented
- Dependable and willing to help wherever needed
- Comfortable representing the company at community and marketing events
- Able to balance care for the customer with the needs of the company and its employees
- Comfortable working in an environment where customer service, sales, field support and marketing overlap
- Motivated by personal, team and company results
Pay: $23.00 - $27.00 per hour
Work Location: In person
