World Vision is hiring a Donation Processing Subject Matter Expert to serve in the Finance Division.
At a Glance
Role: Donation Processing Subject Matter Expert
Reports to: Senior Manager, Donation Processing
Location: Federal Way, WA / Hybrid
Required Experience: High school/GED or equivalent. In addition to education, requires 3 years of related work experience in remittance processing, office administration, mail room, or related area.
Work Authorization: Must be authorized to work in the U.S.A for any employer.
Estimated hiring range: $25.00 - $32.89
The Job
The Donation Processing Subject Matter Expert will open, sort and process incoming mail, ensuring proper and timely processing of donations. Deliver training, maintain procedures, and perform quality control on all Incoming Mail Center (IMC) work. Help carry out our Christian organization’s mission, vision, and strategies. Personify the ministry of World Vision by witnessing to Christ and ministering to others through life, deed, word and sign.
Responsibilities
- Keep Christ central in individual and corporate life. Actively participate in and contribute to the spiritual disciplines of the organization (Christian conduct, chapel, prayer, worship, devotions, and leadership of devotions); incorporate WV Core Values into decisions within scope of role.
- Open, sort and process incoming donation mail using remittance processing machines, consistent with established production service level agreements. Sort interoffice mail and maintain log of all priority mail.
- Maintain advanced knowledge of scanning sorts and posting system rules to analyze opened mail and create scanning sorts that maximize processing automation.
- As needed, and in partnership with Training and Production Coordinator, train IMC staff members, including on-call and agency staff, on the proper use of IMC machinery and donation analysis and sorting procedures. Handle spontaneous IMC related questions and requests for coaching.
- Participate in discussions and planning for new response device handling procedures. Maintain and update Incoming Mail Center procedures.
- Analyze work produced by all agency and permanent Incoming Mail Center staff (when directed) to perform quality control. Provide feedback and coaching resulting from quality reviews.
- Verify and balance received cash following established cash control procedures. Participate in cash deposit creation.
- Operate 2-pass imaging remittance system to capture and archive donation data and encode and endorse checks for deposit.
- Support other Donation Processing teams with check transaction processing, ensuring accurate posting of donor contributions
- Operate the donor accounting system, requiring advanced knowledge of multiple screens related to donor accounts.
- Access internal databases to perform simple research of donor accounts ensuring accurate posting of donor contributions
- Escalate complex postings requiring verification of donor intent.
- Work collaboratively with team members when assigned to work as a member of a team.
- Perform other duties as assigned.
- Maintain awareness of corporate goals, objectives, organizational announcements, and activities. Reference and follow organizational policies and procedures, seeking clarity as needed
You Bring These Skills
- Attention to Detail: Accomplishes tasks thoroughly, showing concern for all the areas involved no matter how small, at the appropriate level for the task.
- Teamwork: Promotes and generates cooperation and teamwork among internal and external contacts while working to achieve collective outcomes. Ensures consistent, ongoing communication with others.
- Flexibility/Adaptability: Demonstrates ability to adapt to new ways of doing things; is willing to attempt new ways to solve problems and maximizes performance and opportunity in a constantly changing work environment.
- Quality Orientation: Looks for improvements in processes to meet or exceed expectations. Dedicated to developing processes that eliminate unnecessary work and improve quality, productivity and efficiency. Advocates the importance of quality assurance.
- Customer Service Orientation: Demonstrates concern for meeting customer needs in a manner that provides satisfaction for the customer using available resources.
Requirements
- High school/GED or equivalent.
- In addition to education, requires 3 years of related work experience in remittance processing, office administration, mail room, or related area,
Salary & Benefits
WVUS Pay Grade Level: 217
Estimated hiring range: $25.00 - $32.89
The posted hiring salary range reflects pay for U.S. locations and is determined using market data and internal compensation guidelines. Actual compensation may vary depending on the candidate’s geographic location, job-related experience, and applicable laws. For information about World Vision U.S' comprehensive benefits package, please visit this link.
About World Vision
We're a global Christian humanitarian organization. We partner with children, families, and their communities to empower them as they reach their full potential by tackling the causes of poverty and injustice. For over 75 years, World Vision has followed Jesus' example to show unconditional love to the poor and oppressed. We serve every child regardless of faith.
What Happens Next?
Due to the high volume of applications, only short-listed candidates will be contacted for an initial phone conversation with a recruiter. We encourage you to submit a PDF resume and a cover letter. Our goal is to fill this vacancy with the right person in the shortest amount of time.
