Office Administrator
Location: Bob’s Chimney
Position Summary:
Bob’s Chimney is seeking a friendly, organized, and customer-focused Office Administrator to serve as the first point of contact for our customers. This role is essential in creating a warm, welcoming experience while ensuring the daily operations of the office and field technicians run smoothly.
Key Responsibilities:
* Answer incoming phone calls and respond to customer inquiries in a professional and friendly manner.
* Convert incoming leads into scheduled appointments by providing exceptional customer service.
* Create a welcoming and positive experience for every customer from their first interaction with the company.
* Follow up with customers regarding open jobs, pending estimates, scheduling, and project updates.
* Coordinate and dispatch technicians efficiently based on daily schedules, priorities, and job locations.
* Assist technicians with their daily workflow by providing job information, schedule updates, and administrative support.
* Communicate with customers to confirm appointments, notify them of technician arrival times, and address scheduling changes.
* Maintain accurate customer records, job notes, and schedules within the company’s management system.
* Support the office with general administrative tasks to ensure smooth day-to-day operations.
* Work closely with the management team to deliver an outstanding customer experience and maintain operational efficiency.
Qualifications:
* Excellent verbal and written communication skills.
* Strong organizational and multitasking abilities.
* Friendly, positive, and professional attitude.
* Ability to remain calm and organized in a fast-paced environment.
* Strong customer service skills with a genuine desire to help customers.
* Proficiency with computers and office software; experience with scheduling or CRM software is a plus.
* Previous experience in customer service, dispatching, or office administration is preferred.
What We’re Looking For:
The ideal candidate is someone who enjoys helping people, thrives in a busy office environment, and takes pride in keeping operations organized. They will play a key role in ensuring every customer receives outstanding service while supporting our technicians and helping the company operate efficiently.
Pay: $20.00 - $22.00 per hour
Experience:
- Office: 3 years (Preferred)
Language:
Work Location: In person
