Northgate Hospitality Partners is seeking an experienced and hands-on General Manager to oversee daily operations for a select-service hospitality property in North Central Florida. We are looking for a strong operational leader with proven experience in hotel management, team leadership, guest satisfaction, revenue performance, and staff accountability.
This position requires an organized, service-driven professional who can lead by example, improve operational efficiency, maintain brand standards, and foster a positive guest and employee experience.
Must be local to Ocala, Florida/surrounding area
Compensation:
$75,000 yearly
Responsibilities:
Operations Management
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Oversee all daily hotel operations, including Front Desk, Housekeeping, Maintenance, Breakfast, and Night Audit
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Ensure property cleanliness, safety, maintenance, and presentation standards are consistently maintained
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Conduct daily property walkthroughs and room inspections
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Maintain compliance with company policies, brand standards, and safety procedures
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Monitor guest service performance and resolve escalated guest concerns professionally
Revenue Management & Financial Oversight
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Monitor occupancy, ADR, RevPAR, labor costs, and departmental expenses
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Adjust rates and availability based on market demand and local events
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Review OTA extranets and ensure rates, photos, and inventory remain accurate
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Analyze financial reports, forecasts, payroll, and operational spending
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Maintain proper inventory controls for linens, guest supplies, breakfast items, and sundry/market products
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Ensure accurate recordkeeping, receipt tracking, and purchasing procedures
Leadership & Team Development
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Recruit, hire, onboard, train, coach, and, if necessary, terminate staff
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Maintain employee records, schedules, attendance tracking, and performance documentation
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Hold regular staff meetings and daily department huddles
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Create accountability systems and performance expectations for all departments
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Foster a positive, professional, and team-oriented culture
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Cross-train staff to improve operational flexibility and service consistency
Guest Experience & Reputation Management
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Monitor and respond to guest feedback, online reviews, and service recovery issues promptly
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Maintain high guest satisfaction scores across all platforms
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Ensure staff deliver consistent and professional guest interactions
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Implement improvements based on recurring guest feedback trends
Sales & Business Development
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Identify opportunities to increase occupancy and revenue
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Track local events and market trends to maximize demand
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Support guest retention initiatives and repeat business strategies
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Build relationships within the local community and business market
Qualifications:-
Minimum 5+ years of hotel management or hospitality leadership experience
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Strong knowledge of hotel operations, personnel, scheduling, and guest service
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Experience with budgeting, forecasting, labor management, and revenue strategy
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Ability to lead multiple departments in a fast-paced environment
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Experience with OTA platforms, reputation management systems, and hotel PMS systems preferred
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Strong communication, organizational, and problem-solving skills
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Proven ability to motivate teams and hold staff accountable
Preferred Experience
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Select-service or limited-service hotel experience
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Brand/franchise hotel experience preferred
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Experience improving operational efficiency and guest satisfaction scores
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Revenue management and forecasting experience strongly preferred
Qualified candidates should submit a resume detailing hotel operations and leadership experience.
About Company
Northgate Hospitality Partners is a hospitality management company dedicated to delivering exceptional guest experiences, operational excellence, and strong team leadership. We oversee select-service lodging operations with a focus on customer satisfaction, employee development, and continuous improvement. Our team values professionalism, accountability, and creating a welcoming environment for both guests and employees.
