Behavioral Health Receptionist Job Description
The receptionist at Omi Psychiatry and TMS is the first line of communication between a client and the office. We are looking for a personable, enthusiastic, compassionate and proactive individual to join our team.
Responsibilities include:
- Greets, checks-in and checks-out patients
- Handles new and existing patient inquiries
- Ensures patient Electronic Medical Records (EMR) and correspondence are accurate and up-to-date in the EMR system and makes updates as needed and appropriate
- Verifies insurance benefits and obtains prior authorization
- Collects and posts patient payments
- Submits claims for billing and liaisons with insurance company.
- Answers phone calls and emails relaying information and requests accurately and delivering messages as needed
- Schedules, reschedules and cancels patient appointments
- Completes client related task assigned by physician
- Provides support to their assigned doctor and assists other PCCs as needed
- Trains in and able to perform TMS and other treatments
- Respects patient confidentiality with a thorough understanding of the HIPAA laws
Qualifications and Requirements:
- High School Diploma and/ or GED required; Completed college coursework, Medical Assistant Certificate or Associate’s Degree preferred
- Knowledge and familiarity with various insurances and verification eligibility preferred
- A minimum of 1 year professional experience in a clinic or medical practice preferred
Knowledge, Skills and Abilities:
- Knowledge of general clinic or medical practice processes
- Basic/Intermediate computer skills with a willingness to learn our intake and patient care systems
- Strong verbal/written communication and listening skills; including excellent impersonal skills and telephone communication
- Excellent organizational and time management skills
- Ability to identify and resolve problems
- Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow
- Ability to establish and maintain effective working relationships with patients, medical staff, and coworkers
- Ability to maintain confidentiality of sensitive and protected patient information
- Ability to work effectively as a team player and provide superior customer service to all staff and leadership
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- Health insurance
- Paid time off
Application Question(s):
- Do you have a medical assistant certification?
Education:
Work Location: In person
