Job Overview
We are seeking a dynamic and compassionate Dental Receptionist/Treatment Coordinator to join our vibrant dental team. In this role, you will be the friendly first point of contact for patients, ensuring a warm and professional experience from the moment they walk through our doors. You will manage appointment scheduling, patient check-in and check-out, insurance verification, and treatment planning. Your expertise in medical and dental administrative processes will help streamline operations, enhance patient satisfaction, and support the delivery of exceptional dental care. This position offers an exciting opportunity to be part of a dedicated team committed to improving oral health and patient outcomes.
Responsibilities
- Greet patients warmly upon arrival, ensuring a positive first impression and smooth check-in process
- Schedule appointments efficiently using dental practice management software such as Dentrix
- Verify insurance coverage, benefits, and eligibility using systems like Epic, Meditech, or Athenahealth
- Collect patient information, update medical and dental records accurately in EMR (Electronic Medical Records) systems such as eClinicalWorks or Meditech
- Review treatment plans with patients, explain procedures clearly, and assist with financial arrangements and payment options
- Manage phone inquiries with professional phone etiquette, answer multi-line phone systems, and direct calls appropriately
- Process insurance claims, follow up on outstanding payments, and perform medical billing tasks including CPT coding and ICD coding for accurate documentation
- Maintain organized medical records, ensure compliance with HIPAA regulations, and review documentation for accuracy and completeness
- Assist with office management duties such as filing, faxing, data entry, and maintaining a clean and welcoming front desk environment
- Support the dental team by coordinating care plans, handling intake procedures, and managing patient flow efficiently
Skills
- Extensive experience in dental office administration with strong knowledge of dental terminology and medical coding (ICD-10/ICD-9/CPT)
- Proficiency in EMR systems such as Dentrix, Eaglesoft, Dentrix Ascend, or similar platforms; familiarity with Epic or Meditech is a plus
- Knowledge of insurance verification processes including Medicare and Medicaid guidelines
- Excellent computer skills including Microsoft Office Suite (Word, Excel), typing (10-key), and familiarity with health information management software like Athenahealth or eClinicalWorks
- Strong understanding of HIPAA compliance standards to ensure patient confidentiality and data security
- Bilingual abilities are highly desirable to serve diverse patient populations effectively
- Prior clinic or dental experience is preferred; familiarity with medical billing, medical collection processes, ICD coding (ICD-10/ICD-9), and care plan coordination is advantageous
- Exceptional customer service skills combined with professional phone etiquette and clerical support experience
- Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail in documentation review and office management tasks
Join us in delivering outstanding dental care by providing exceptional administrative support that keeps our practice running smoothly. We value energetic team players who are eager to make a positive impact on patients’ lives through excellent service!
Pay: $25.00 - $34.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Disability insurance
- Employee discount
- Paid sick time
- Parental leave
- Retirement plan
Work Location: In person
