The Catholic Diocese of Richmond is seeking a highly qualified Family Service Advisor to serve at Saints Peter and Paul Cemetery in Palmyra, VA.
This position is part of the Office of Cemeteries and is responsible for guiding families through both pre-need and at-need cemetery planning using a compassionate, “Family First” approach.
The Family Service Advisor will work closely with families to present cemetery and memorial options, follow established diocesan procedures, and maintain accurate records related to planning and burial coordination. The successful candidate will be organized, empathetic, and committed to upholding the dignity and teachings of the Catholic Church throughout all family interactions.
This role includes responsibilities in both community outreach and cemetery operations, including assisting at committal services, presenting memorial design options, and maintaining regular follow-up with families. Strong attention to detail, interpersonal communication, and time management are essential. A working knowledge of Microsoft Office is required, and familiarity with the teachings and structure of the Catholic Church is expected.
An Associate’s degree in a related field is preferred, with a minimum of three years of cemetery or related experience. A practicing Catholic is strongly preferred. The ability to maintain confidentiality, manage multiple priorities, and build trusted relationships with families is essential to success in this role.
This role is currently part time at 15 hours per week and it reports to the Director of Cemeteries.
Interested candidates should submit a cover letter of interest, and resume.
For any questions, please contact Kelly Shumate, HR Generalist / Recruiter, at
[email protected].
The Catholic Diocese of Richmond is a great place to work. As a diocese, we are a family-oriented and faith-centered group of individuals who welcome the diversity of our people and actively focus on creating a comfortable and productive workplace. We have a long-standing commitment to justice in the workplace, and we are proud of our employment practices that serve over 2,700 lay and religious employees, employers and clergy serving in the Pastoral Center, parishes, schools, and other agencies.
