The Technology Portfolio Manager serves as the enterprise front door for technology at Toho Water Authority. This position provides a structured, objective framework for evaluating, prioritizing, and advancing technology investments. The position ensures business needs are defined consistently, assessed against enterprise standards, and prioritized based on organizational value, strategic alignment, and measurable outcomes.
This position leads technology intake, prioritization, market and vendor evaluation, and delivery of selected technology solutions through go-live. It also leads the implementation and maturation of Program Management Office (PMO) enterprise platforms and the data, process, and reporting standards behind them, and maintains a unified view of technology demand, initiatives, dependencies, and expected value across the organization.
Working in close partnership with the Business Transformation and Process Manager in Stakeholder Services, this position forms one half of an integrated enterprise intake model. While the Business Transformation and Process Manager leads organizational readiness, business process improvement, and change adoption, the Technology Portfolio Manager ensures technology opportunities are evaluated, governed, and delivered through a consistent enterprise portfolio framework.
Reporting to the Director of PMO, the Technology Portfolio Manager collaborates across Information Technology, Stakeholder Services, Engineering, Operations, Finance, Procurement, Customer Service, and other departments to align technology investments with organizational priorities, strengthen governance, and maximize the value delivered through the organization's technology portfolio.
Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain that required qualification would be:
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Bachelor's degree in Business Administration, Public Administration, Information Systems, Project Management, Engineering, Organizational Management, Operations Management, or a related field.
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Five (5) years of progressively responsible experience in technology portfolio or program management, business technology, project management, business analysis, enterprise systems implementation, process improvement, or vendor evaluation.
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Experience leading cross-functional initiatives involving business stakeholders, technology teams, and external vendors.
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Experience developing business requirements, evaluating technology options, supporting procurement or vendor selection, and implementing technology-enabled solutions through go-live.
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Working knowledge of enterprise technology concepts sufficient to read solution diagrams, ask informed questions, and evaluate vendor claims critically.
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Strong verbal, written, facilitation, and executive presentation skills, with exceptional organizational and time management ability.
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Must possess and maintain a valid State of Florida Class E Driver's License.
DESIRABLE QUALIFICATIONS:
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Experience in a utility, public sector, infrastructure, engineering, capital program, or regulated service environment.
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Experience with enterprise platforms common to utilities, such as ERP, CIS, CMMS, EAM, LIMS, SCADA and historian, GIS, capital project management, workflow, and data and reporting platforms.
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Knowledge of program management office practices, enterprise intake models, governance frameworks, portfolio management, and technology roadmap development.
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Experience establishing or maturing an enterprise intake, prioritization, or governance process.
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Experience with business transformation, change management, data standards, reporting, and value realization.
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Professional certification such as PMP, PgMP, PfMP, PMI-PBA, CBAP, Prosci, or ITIL.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and bend, kneel, squat, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Environmental factors include indoor, flat surface, noise, sitting with occasionally walking and standing. When in the field occasionally the work environment includes outdoor conditions; rugged terrain, slippery surfaces, varying weather, including, heat, cold, dry, wet weather.
