About Our Company
Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US and abroad. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Lululemon, and Mitchell & Ness. In addition to our wide assortment, we are the industry leader in on demand customization.
We currently operate 1,300+ brick and mortar locations, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and the two largest MLB franchises, via our Yankees & Dodgers Clubhouse stores. Lids have built partnerships and collaborations with iconic global brands, creating a community where fans, fashion, and culture collide.
Position Summary
Store Managers at Lids lead high-energy teams, deliver outstanding customer experiences, and own total store performance. You will build an inclusive culture, develop talent, and run efficient operations to achieve sales, service, and profitability goals.
Principal Duties and Responsibilities
Lead & Develop People
- Hire and onboard top talent; partner with Authorized Trainers to ensure a seamless introduction.
- Coach, recognize, and hold team members accountable to drive performance and growth.
- Foster a culture that is fun, inclusive, and aligned with Lids standards and policies.
- Manage people processes including availability, scheduling, timecards, and employee records.
- Resolve employee issues promptly, partnering with the Help Desk, HR, DSM, or RD as needed.
Deliver Outstanding Customer Experiences
- Lead Selling 101 behaviors to achieve KPIs and sales targets.
- Resolve customer escalations and urgent requests immediately to ensure positive outcomes.
- Direct floor execution to ensure fast, friendly service and smooth traffic flow.
- Promote offers and memberships so every customer is informed of current programs.
Drive Operational Excellence
- Plan schedules and manage payroll within budgets and in compliance with applicable law.
- Execute directives and promotions from Lids Headquarters on time and to standard.
- Safeguard Company assets through accurate cash handling, counterfeit controls, and timely bank deposits.
- Maintain store systems and facilities including MPOS, Lids Custom, service requests, supplies, and maintenance.
- Manage disruptions such as closures, absenteeism, or changes in operating hours to ensure business continuity.
