The Customer Service Manager is responsible for overseeing all customer service functions, serving as the primary liaison between the company and its customers, and ensuring accurate order processing, timely delivery, and effective customer communication. This role also manages customer-related documentation, system data, and administrative support functions while maintaining a high level of customer satisfaction.
Manage all customer service functions and departmental operations.
Serve as the primary point of contact for customers and customer-related issues.
Maintain strong customer relationships and provide timely, professional support.
Verify customer orders for accuracy and ensure on-time delivery.
Review shipping documentation for accuracy prior to shipment.
Coordinate and attend customer meetings and conference calls, record meeting minutes, and distribute them to appropriate personnel.
Serve as the Security Administrator for all customer portals.
Maintain and update the Customer Website Communications Matrix.
Develop, update, and maintain customer work instructions and Shipping Matrix documentation.
Maintain Electronic Data Interchange (EDI) master data.
Update and maintain the DCS part number matrix.
Maintain part number pricing (PNP) systems and associated files.
Maintain departmental records and documentation.
Manage office supply inventory and ensure adequate stock levels.
Answer incoming telephone calls and direct them to the appropriate personnel.
Manage visitor sign-in procedures and ensure compliance with company policies.
Provide backup support for the Customer Service Specialist as needed.
Maintain customer records and departmental filing systems.
Perform other duties as assigned.
Excellent verbal and written communication skills.
Strong organizational and time management abilities.
Proficiency with Microsoft Office and customer management systems.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving and decision-making skills.
Attention to detail and commitment to accuracy.
Leadership and team management.
Customer-focused mindset.
Ability to delegate effectively.
Strong administrative and organizational skills.
Ability to prioritize workload and meet deadlines.
Professionalism and discretion when handling confidential information.
Ability to remain seated for up to 8 hours per workday.
Ability to regularly lift up to 10 pounds.
Ability to occasionally lift up to 25 pounds.
Ability to rarely lift up to 50 pounds.
Genesis Staffing provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Genesis Staffing and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://gtstaffing.com/privacy-policy/
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