Shop Manager – Heavy Duty Diesel Commercial Transit
Location: Queens, New York (On-Site)
Schedule: Full-Time | Tuesday - Saturday
Days Off: Sunday and Monday
Reporting To: National Fleet Manager
About Us
We are the operational force behind TopView Sightseeing and Tea Around Town (TAT), running a premier, high-volume commercial passenger motorcoach and double-decker fleet across New York City. Operating a dynamic, 24/7 transportation network, we are building a best-in-class fleet maintenance culture focused on safety, reliability, and precision execution. Backed by national corporate support and modern diagnostic infrastructure, our shop maintains the assets that power some of the most recognized luxury and tourism experiences in the NYC market.
Job Description
We are seeking a highly disciplined, hands-on Fleet Maintenance Manager to command daily maintenance operations for our commercial passenger fleet based in Queens, NY. This is not a passive desk job; it is a high-impact, execution-focused role requiring sharp leadership, technical vehicle fluency, and an unwavering focus on fleet uptime.
Reporting directly to the National Fleet Manager, you will lead our local technician teams, strategically prioritize mechanical throughput, and guarantee that our assets meet absolute safety, compliance, and brand standards before rolling out onto the streets of New York City.
Core Responsibilities
- Shop Throughput & Fleet Uptime: Direct all day-to-day operations of the Queens maintenance facility to ensure maximum fleet readiness and zero missed departures.
- Personnel Leadership & Accountability: Supervise, schedule, and coach a team of diesel technicians. Hold frontline staff strictly accountable to efficiency metrics, repair safety, and labor hour targets.
- Real-Time Triaging: Dynamically assign and prioritize preventative maintenance (PM), diagnostics, heavy-duty electrical troubleshooting, and emergency work orders based on live operational demand.
- DVIR & Compliance Ownership: Review, action, and close out all driver-reported DVIRs (Driver Vehicle Inspection Reports) daily to guarantee mechanical safety.
- Data & Work Order Management: Oversee the complete lifecycle of all digital work orders, tracking labor hours, parts allocation, technician productivity, and asset repair histories in real time.
- Live Driver Support: Act as the primary point of contact for drivers experiencing on-road issues; provide clear, composed troubleshooting support via phone and coordinate rapid-response roadside assistance or towing vendors if required.
- Shop Administration & Compliance: Manage local shop scheduling, employee timekeeping, tool/facility maintenance compliance, and payroll-related reporting.
Job Qualifications: The Non-Negotiables
- The Schedule Commitment: Absolute commitment to a permanent Tuesday through Saturday shift. This is a high-volume operation that requires strong leadership on our peak Saturdays, but in return guarantees you consecutive Sundays and Mondays off. Complete dependability during these specific days is an absolute condition of employment.
- The 50+ Hour Requirement: This is a senior operational leadership role, not a punch-the-clock desk job. Successfully managing fleet throughput, DOT compliance, and a 24/7 transit network requires a minimum commitment of 50 or more hours per week.
Professional Experience & Leadership
- Fleet Management Experience: 5+ years of progressive experience as a Fleet Maintenance Manager, Shop Supervisor, Lead Inspector, or senior-level heavy-duty shop foreman.
- Personnel Command: Proven track record of managing, scheduling, coaching, and holding a crew of technicians strictly accountable to repair safety, quality, and workflow productivity metrics.
- Technical Foundation: Strong preference for candidates who have a proven background as a heavy-duty diesel technician or shop foreman prior to moving into management. Must possess the ability to read diagnostic data, audit repair quality, and confidently troubleshoot mechanical issues over the phone with drivers.
- Tech-Savvy Operations: Direct proficiency utilizing digital Fleet Management Systems (FMS), creating/tracking electronic work orders, managing parts inventory, and navigating modern shop productivity dashboards.
Preferred (The Competitive Edge)
- Passenger Transit DNA: Prior experience managing maintenance operations specifically for motorcoaches, commercial transit buses, luxury charters, or shuttle fleets. (Strong background with Van Hool architectures is a major plus).
- NYS DOT Passenger Bus Regulatory Fluency: Deep familiarity with NYS Department of Transportation (NYSDOT) passenger bus inspection regulations, safety criteria, and out-of-service mandates. Experience preparing an over-the-road passenger fleet to pass semi-annual DOT garage inspections is highly valued.
- Component Mastery: Strong diagnostic and mechanical familiarity with Cummins ISM / ISX / X15 engines, heavy-duty exhaust aftertreatment systems (DPF/SCR), and ZF EcoLife / AS Tronic transmissions.
- Commercial Driving Foundations: An active or previously held CDL (Class A or B) with a Passenger Endorsement to ensure a driver’s perspective and safely assist with asset spotting/positioning within the yard.
Working Conditions & Physical Requirements
- Ability to work comfortably in a fast-paced, semi-outdoor shop environment subject to seasonal New York weather variations.
- Ability to physically inspect vehicles, including standing, bending, and occasionally assisting with asset spotting within the yard.
Compensation & Benefits
- Compensation Range: $125,000 - $145,000 per year (commensurate with senior-level leadership and asset management experience).
- Bonus Structure: Performance-based operational incentives tied directly to fleet uptime, shop efficiency, and NYS DOT compliance pass rates.
- Comprehensive Health & Wellness:
- Premium PPO/HSA Medical insurance plans with deep company-subsidized premiums.
- Dental and Vision insurance plans.
- Low-deductible healthcare options to protect you and your family.
- Financial & Retirement Security:
- 401(k) Retirement Savings Plan.
- Company-paid Short-Term Disability (STD) and Long-Term Disability (LTD).
- Company-paid Life Insurance policies.
- Paid Time Off (PTO) & Holiday Cadence:
- Generous paid vacation and accrued sick leave.
Operational Environment: On-site access to modern diagnostic tooling, a structured corporate fleet footprint, and direct upward mobility reporting directly to National Fleet Leadership.
Pay: $125,000.00 - $145,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Have you managed the maintenance of a heavy duty diesel fleet for at least 5 years?
- Are you comfortable being the final escalation for service-impacting fleet issues?
- The schedule for this role is Tuesday through Saturday. Are you comfortable with it?
Work Location: In person
