At Ralph’s American Grill, our Hosts are the first and last impression for every guest. The Host plays a key role in creating a welcoming atmosphere while managing the flow of the restaurant to ensure an exceptional dining experience. This position requires strong communication skills, attention to detail, and a commitment to hospitality.
The Restaurant Host is responsible for greeting guests, managing reservations and waitlists, and coordinating seating to support efficient restaurant operations. Hosts ensure guests feel welcomed and valued while maintaining Ralph’s hospitality standards.
Greet all guests promptly and warmly upon arrival
Manage the waitlist and reservations using the restaurant’s seating system
Escort guests to tables while maintaining an organized seating rotation
Provide menus and communicate daily specials or relevant information
Maintain awareness of table status and coordinate with servers and management to ensure smooth service flow
Answer phones and respond to guest inquiries in a professional and courteous manner
Assist with takeout orders when needed
Maintain cleanliness and organization of the host stand and entrance area
Thank guests as they depart and invite them to return
Support the service team as needed to maintain efficient operations
Follow all company policies, procedures, and safety guidelines
Previous customer service or restaurant experience preferred but not required
Friendly, outgoing personality with strong interpersonal skills
Ability to remain organized and composed in a fast-paced environment
Strong communication and multitasking abilities
Ability to stand and walk for extended periods
Availability to work evenings, weekends, and holidays as needed
Ability to stand and walk for extended periods
Ability to occasionally lift and carry items up to 20 pounds
Ability to work in a fast-paced restaurant environment
At Ralph’s American Grill, we are committed to delivering exceptional hospitality through teamwork, respect, and a passion for great service.
Ralph's American Grill is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.
We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
