Description:
The Shift Leader plays a key role in delivering exceptional guest experiences by leading daily shift operations and supporting the management team. This position helps ensure food quality, cleanliness, operational standards, and outstanding customer service while coaching crew members and leading by example throughout every shift.
This position qualifies for tips, performance-based quarterly store bonuses, and discretionary achievement and merit bonuses.
This is a hands-on leadership role. Shift Leaders are expected to work alongside their teams, actively participate in food production and guest service, and help maintain a fast, clean, and efficient operation. During assigned shifts, Shift Leaders support daily execution, assist with cash handling and reporting, and help ensure company standards are consistently met.
Shift Leaders should expect an average workweek of approximately 25–30 hours based on business needs.
Requirements:
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Lead assigned shifts to deliver exceptional guest experiences
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Maintain food quality, cleanliness, safety, and brand standards
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Support food production and guest service during busy periods
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Ensure products are prepared accurately and efficiently
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Resolve guest concerns professionally and escalate issues when appropriate
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Assist with opening, closing, and daily operational checklists
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Lead by example through professionalism, urgency, and positive attitude
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Coach and support crew members throughout each shift
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Help train new team members on operational procedures and guest service standards
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Promote teamwork, accountability, and a positive work environment
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Communicate effectively with management regarding operational needs and team performance
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Assist with cash handling, cash audits, and deposits
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Support inventory counts, stocking, and product rotation
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Help ensure compliance with food safety, sanitation, and company policies
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Previous food service or customer service experience preferred
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Leadership or supervisory experience preferred but not required
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Strong communication and interpersonal skills
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Comfortable working in a fast-paced, hands-on environment
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Dependable, organized, and able to make sound decisions during a shift
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Flexible schedule including evenings, weekends, and holidays as business needs require
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Ability to stand for extended periods and regularly lift up to 50 pounds
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Food Handler or Food Manager Certification preferred
