Help Lead a Growing, Award-Winning Local Business
Are you an organized, energetic leader who thrives in a fast-paced environment and loves creating great customer experiences? Mosquito Joe of Miami Valley is hiring an experienced Office Manager to run the daily operations of our growing pest control company.
This is more than a traditional office manager role. You'll be a key leader — supporting technicians, managing customer service, coordinating scheduling and routing, assisting with marketing and HR, tracking performance, and helping ownership grow the business. If you like solving problems, improving processes, and making a real impact every day, we'd love to meet you.
About Mosquito Joe
Mosquito Joe is a full-service pest control company that helps families and businesses enjoy their outdoor spaces. Locally owned and operated, we're committed to exceptional service, integrity, and a positive workplace where our team can grow.
Position Summary
The Office Manager is the administrative leader of the business, responsible for efficient office operations and for supporting our operational, financial, marketing, and customer service goals. Working closely with ownership, you'll supervise office staff, improve processes, support field operations, and ensure an outstanding customer experience.
What You'll Do
– Leadership: Run day-to-day office operations, supervise and coach staff, foster a positive customer-focused culture, and help implement company goals.
– Customer Service: Deliver an exceptional customer experience, resolve escalated concerns, build lasting relationships, and drive retention and renewals.
– Scheduling & Operations: Schedule residential and commercial services, coordinate technician routes and workloads, manage weather-related adjustments, and support daily field operations.
– Financial Administration: Manage accounts receivable, process payments, coordinate collections, prepare reports, and support budgeting.
– Marketing & Community: Coordinate and attend community and Chamber of Commerce events, and manage promotions and customer appreciation programs.
– Human Resources: Assist with recruiting, onboarding, training, employee development, and policy implementation.
– Technology: Use CRM, scheduling, and routing software plus Microsoft Office and Google Workspace, and maintain electronic records.
What We're Looking For
Someone who enjoys leading people, improving processes, and creating a great experience for customers and employees. The ideal candidate is organized, professional, detail-oriented, customer-focused, dependable, adaptable, tech-savvy, and an excellent communicator.
Qualifications
Required: High school diploma or equivalent; 3+ years in office management, operations, or business administration; strong organizational, communication, and problem-solving skills; excellent customer service; proficiency with Microsoft Office and business software; ability to prioritize and maintain confidentiality; and a valid driver's license. Leadership or supervisory experience preferred.
Preferred: Experience in pest control, home services, HVAC, plumbing, landscaping, lawn care, construction, or another field-service or recurring-service business; plus accounts receivable and business reporting experience.
Why You'll Love Working Here
We're a locally owned business that believes our success comes from our people. We offer:
– Competitive salary and bonus opportunities
– Paid holidays
– A positive, family-oriented team culture
Schedule
Full-time, Monday–Friday, with occasional evenings or weekends for events, seasonal needs, or training.
Why This Role Matters
This is an important role in our company. You'll work directly with ownership to improve customer service, support our field team, and help grow Mosquito Joe of Miami Valley. If you want a leadership position where your ideas matter and your work makes a direct impact, apply today — and help us Make Outside Fun Again!
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Office Manager or Customer Service: 3 years (Required)
Ability to Commute:
- Troy, OH 45373 (Required)
Work Location: In person
