Position Summary:
To manage the service operations of Tempco Heating and Air Conditioning. This includes overseeing the daily dispatching and efficiencies of the service technicians and department. Other duties include customer relations, reviewing all billing and warranty claims, interaction with the other managers in respect to their warranty and installation needs. Responsible for making sure that all service techs are properly trained. The Service Manager is expected to handle all aspects of the service department and to ensure its continued profitability and growth.
Key Responsibilities:
- Ability to adhere to all company policies and procedures.
- Client Satisfaction level
- Ability to observe and account for day-to-day operations.
- Ability to bring projects to successful completion within budget
- Timely resolve of customer disputes.
- Ability to identify areas of improvement for safety.
- Ability to work well under pressure, meeting multiple and sometimes conflicting deadlines.
- Ability to demonstrate cooperative behavior with colleagues and supervisors.
- Ability to keep a well-organized and clean work environment.
Required Qualifications:
- Three years related experience and/or training in customer service, management in HVAC service industry or equivalent combination of education and experience
- Knowledge of HVAC industry
- High School Diploma
- Computer skills
- Ability to multi-task
- Organized
- Advanced customer service skills
- Warehouse responsiblities, take incoming deliveries, sotck and organize
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
