Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Senior Technical Deployment Manager
Job Title: Systems Analyst V
Agency: Health & Human Services Comm
Department: TIERS Elgblty Apps Staff
Posting Number: 17602
Closing Date: 07/04/2026
Posting Audience: Internal and External
Occupational Category: Computer and Mathematical
Salary Range: $5,797.66 - $9,508.25
Pay Frequency: Monthly
Salary Group: TEXAS-B-25
Shift: Day
Additional Shift: Days (First)
Telework:
Travel: Up to 15%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 1609 CENTRE CREEK
Other Locations: Austin
MOS Codes: 0171,8848,8858,181X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB10,CYB11
ISM,IT,Z Prefix
HHSC Social Services Applications (SSA) division is seeking a Senior Technical Deployment Manager (DM) to
oversee the deployment and validation of SSA application releases and system enhancements to production.
Oversee the troubleshooting of environment issues encountered during development in the dev/test
environments. Plan and coordinate with multiple internal I/T organizations, trading partners, vendors and
consultants on an ongoing basis. Work closely with the business and I/T management for environment
demand planning and driving I/T and operation resources for timely delivery of application environments -
including new environment standups and frequent refactoring and reconfiguration of existing environments
through manual and automated processes (Code, DB, Configuration, Security and Platform updates). Lead
projects and I/T sprints for improving environment delivery process through automation and standardization.
Utilize Agile development or, provide direction that meets SSA goals and objectives by participating in backlog
grooming & user story development and work together with other teams in support of application
enhancements planned to support new programs & business requests and to enhance quality, scalability &
stability of the applications.
Lead and triage troubleshooting sessions involving subject matter experts from different I/T areas for the
purpose of restoring functionality and isolating and root causing issues. Hands on experience with monitoring
and APM tools such as Splunk, Dynatrace is highly preferred. Environment triage support responsibility
includes both workday and night/weekend on-call support for all development, test, training, and production
environments. This service helps maintain high availability for developers, testers, trainers, and production
end users. It includes both workday and night/weekend on-call support as required to maintain high availability
of the applications for various users.
Essential Job Functions (EJFs):
Oversee the planning and coordination of environment setup while focusing on timely delivery of
environments; manage risks and issues. (25%)
Coordinate software deployments with application development teams, DevOps engineers, testers, TIERS
ops & security and our business stakeholders to plan and coordinate environment setup and configuration.
Leading and triaging troubleshooting process for systems involving 100s of I/T services and components
undergoing complex changes; exercising technical judgement as well as leadership skills in coordinating with
technical subject matter experts in code, configuration, middleware, database, network and other I/T areas.
Completing root cause analysis documentation; training juniors and strategizing improvement to existing
Oversee the troubleshooting of environment issues encountered during development in the dev/test
environments. Coordinate with the Middleware, EM, database, network and development teams to identify
root cause of the issue(s) reported and provide fix. Training juniors’ members of the team and strategizing
improvement to existing process. (10%)
Maintain the IT DevOps roadmap in accordance with SSA goals and objectives. Attend the IT Governance
meeting on regular basis, develop, update and maintain the roadmap to reflect changes. Seek senior
management approval. (5%)
Utilizing Agile development practices, provide direction that meets SSA goals and objectives by participating
in backlog grooming & user story development. Ensure user story development follow Social Services
Applications’ Agile guidelines, set priority, participate in retrospective ceremonies and provide feedback. (5%)
Oversees and manages the analysis, resolution and removal of impediments during sprint development.
Responsible for promoting and ensuring an atmosphere of self-directing and self-organizing within the Agile
Oversee staff and assign work. Responsible for team harmony, resolve conflict and mentor staff. Responsible
for team productivity – provides input into team development. (5%)
Produce critical and complex reports to management. Provide environment use and assignment reports to
management, status reports on CI/CD pipeline development, progress and effectiveness, also present to
senior management, on regular basis, advanced I/T technology proposals and implementation approach. (5%)
Produce critical and complex reports to management. (5%)
Perform other duties as assigned. (5%)
Knowledge, Skills and Abilities (KSAs):
- In-depth knowledge of Agile methodology and frameworks like Scrum, Kanban, XP, including sprint related
activities such as User Stories development, Continuous Integration, ATDD, TDD, Continuous Testing,
Pairing, Automated Testing, Estimation.
- In-depth knowledge of software development processes, procedures and standards.
- Knowledge of Practical Applications of AI.
- Knowledge of Value Stream Mapping and Lean Management Techniques.
- Communication skills, both written and oral to effectively communicate technical and business needs across
different organizational levels (including but not limited to: executive, management, software development,
testing, and technical staff.
- Possesses skills to effectively coach sprint teams on Agile methodology.
- Possesses conflict resolution skills and focuses on scrum values of openness, honesty and respect.
- Excellent ability to communicate, coordinate and lead staff and cross-functional teams
- Excellent ability to lead and align diverse technical professionals towards improved and measurable outcomes
- Ability to anticipate, access and deliver to meet the needs of higher management
- Ability to make sound and timely decisions while navigating complex situations and competing priorities
- Ability to facilitate delivery of software products on time and defect free and accelerate delivery when needed.
- Critical thinking abilities to identify and solve problems, understand and analyze burndown charts, team velocity and other required metrics.
- Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view.
- Strong interpersonal skills including mentoring, coaching, collaborating, and team building
- Strong analytical, planning, and organizational skills
- Skills in using AGILE Project Management tools such as Jira, Rally, VersionOne or equivalent.
- Skills in using Microsoft Project, Visio, and all Office Tools.
- Excellent oral and written communications skills and experience interacting with both business and IT
individuals at all levels including the executive level.
- Excellent skills in presenting to higher management
Registrations, Licensure Requirements or Certifications:
PMI - Agile Certified Practitioner (ACP) preferred
PMI - Project Management Professional (PMP) preferred
Initial Screening Criteria:
A degree from an accredited four-year college or university in computer science, computer information systems, management information systems, or a related field is generally preferred. At least 5 years of experience on IT projects in lieu of degree would be acceptable.
Minimum of 5 years hands-on experience in managing large size software development projects with a proven record of success.
Minmum of 5 years hands-on experience with SCRUM/ AGILE methodologies with enterprise-level application development projects.
Documented experience overseeing multi-function project teams
Responsibilities include after-hours support for troubleshooting production issues and/or supporting
You will be expected to comply with Department and State policy, plans and work rules, as well as comply
with Department and State guidance on automation system architecture. You will also perform other duties as
assigned. This position is classified as a fulltime position (40 hours a week).
Please complete & submit the State Application form. Resumes attached and/or pasted into the Resume field
MAY be considered equivalent to the State Application. However, a fully completed State Application form
including the complete education & professional experience history is HIGHLY PREFERRED.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
