Agency Operations ManagerJoin a Growing, High-Performance Team
We are looking for a highly organized, driven, and people-focused Agency Operations Manager to help build and support one of the fastest-growing Agencies in the region.
This is much more than an administrative position. You'll serve as a key member of our growing team, working directly with the Agency Owner to improve agent success, strengthen retention, streamline operations, and ensure our recruiting pipeline stays moving.
If you thrive in a fast-paced environment, love developing people, enjoy creating systems, and take pride in helping others succeed, we'd love to meet you.
What You'll Do
Agent Onboarding & Success
- Coordinate and manage the onboarding process for all new agents.
- Ensure every new hire completes training, licensing requirements, and onboarding milestones.
- Conduct regular follow-up with new agents during their first 90 days.
- Help identify roadblocks and work with leadership to improve retention.
- Celebrate milestones and create a positive new-agent experience.
Recruiting Pipeline Management
- Manage candidate pipelines through our recruiting CRM.
- Maintain communication with prospective agents.
- Track recruiting metrics and ensure candidates move efficiently through the hiring process.
- Coordinate with hiring managers to maintain an exceptional candidate experience.
Lead Distribution & Sales Support
- Manage the daily distribution of sales leads to agents based on production goals, availability, and lead quality.
- Monitor lead flow to ensure timely follow-up and maximize conversion opportunities.
- Track lead assignments and assist leadership in optimizing lead allocation strategies.
- Help maintain accountability by ensuring leads are worked consistently and effectively.
- Coordinate with leadership to identify agents needing additional lead support or coaching.
Agent Retention
- Assist leadership with accountability, training, follow-up, and engagement initiatives.
- Help create programs that improve agent satisfaction and long-term success.
Operations & Executive Support
- Work directly with the Agency Owner to execute strategic initiatives.
- Help organize meetings, training sessions, contests, and agency events.
- Maintain operational reports, dashboards, and performance metrics.
- Improve systems and processes to increase efficiency across the agency.
- Assist with special projects and day-to-day operational priorities.
What We're Looking For
- Excellent communication and interpersonal skills
- Strong organizational and time-management abilities
- Ability to manage multiple priorities in a fast-paced environment
- Self-motivated with a proactive, solution-oriented mindset
- Strong attention to detail and follow-through
- Comfortable working independently while collaborating with leadership
- Proficiency with Microsoft Office, Google Workspace, and CRM systems
- Recruiting, staffing, sales support, operations, or customer success experience preferred
Preferred Experience
Experience in one or more of the following:
- Sales Operations
- Recruiting
- Staffing
- Customer Success
- Insurance
- Human Resources
- Executive Administration
- Business Operations
What Success Looks Like
- New agents complete onboarding quickly and confidently.
- Recruiting pipelines remain organized and moving.
- Sales leads are distributed efficiently and followed up on promptly.
- Agent retention improves through consistent communication and support.
- Leadership has accurate reports and operational visibility.
- The agency operates efficiently while delivering an outstanding experience for both candidates and agents.
Compensation & Benefits
- Competitive pay based on experience
- Performance bonus opportunities
- Professional growth and leadership development
- Opportunity to make a direct impact on a rapidly growing organization
- Work closely with agency ownership and leadership
- Positive, team-oriented culture focused on growth and excellence
Pay: $16.00 - $20.00 per hour
Work Location: In person
