Bellman & Symfon of Sweden (www.bellman.com) is dedicated to improving the quality of life for people with hearing-related needs. We realize this dedication through continuously developing new and innovative product solutions. In 2019, we established a small regional headquarters Bellman & Symfon North America Inc., with high growth ambitions, in North Carolina.
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer and Operations Support.
Responsibilities:
a. Customer support:
- Responsible for the customer support telephone, email box and chat etc, making sure that the customer support is managed with excellence during the agreed hours.
- Monitor and answer customers’ inquiries.
- Handling of product returns and product troubleshooting, repairs, and service.
b. Operations support
- Handling of incoming shipments.
- Handling of outgoing shipments.
- Inventory management, including physical inventory control, and inventory reporting.
- Maintaining a clean and well-organized warehouse, service area, and office environment.
- Supporting the Chief Operating Officer with tasks and projects, as needed.
Mandatory Requirements:
- Associate's degree.
- Minimum of 3 years of experience in customer support, B2B as well as B2C.
- Highly analytical with a strong knowledge of MS Excel.
- Ability to work with a high level of efficiency and accuracy.
- Strong attention to detail and use of industry best practices.
- High ability to adapt to change and approach problem-solving with creativity and initiative.
- Learns quickly when facing new technology or challenges, is a relentless learner and is open to change and improvements.
- Action-Oriented. Enjoys working hard, is full of energy for new challenges, and seizes the opportunity.
- Fluent English is mandatory.
- Experience from administrative work in IFS or similar ERP systems.
- Verbal and written Spanish and/or French is a plus.
Working hours:
- Working hours: 2 hours in the afternoon per day from Monday to Friday
Job Type: Part-time
Pay: $18.00 per hour
Shift:
Education:
Experience:
- Logistics and Shipping Handling: 1 year (Preferred)
- Customer support: 3 years (Preferred)
Language:
- English (Required)
- Spanish (Preferred)
Ability to Commute:
- Morrisville, NC 27560 (Required)
Work Location: In person
