Help Desk Technician III
Job Overview
Dependable Solutions is hiring a Help Desk Technician for our La Crosse-area team, supporting small and medium-sized business, municipal, and school district clients across Wisconsin, Iowa, Illinois, and Minnesota. The role blends client interaction, desktop support, and help desk ticket work. We're open to Tier 2 candidates ready to grow into more ownership, or Tier 3 candidates who can take on complex escalations and infrastructure work from day one. Pay: $26–$29/hour, based on experience.
Responsibilities
- Provide help desk and desktop support across Windows client and server environments; troubleshoot hardware, software, and networking issues for client end-users
- Manage user accounts, permissions, and security policies in Active Directory, Google Workspace, and M365
- Support LAN/WAN, VPN, firewall, DNS, and general network administration for client environments
- Work tickets through our PSA/RMM platform, documenting resolutions and client configurations
- Escalate or independently resolve complex issues depending on experience level — Tier 3 candidates are expected to own escalations end-to-end and support infrastructure projects
- Assist with software deployment, patching, and system upgrades
- Monitor security tooling and backup logs daily, generating tickets as needed
Requirements
- 2+ years of help desk/technical support experience (2–3 years for Tier 2 consideration; 4+ years with networking/security depth for Tier 3)
- Working knowledge of Windows environments; Active Directory and Group Policy experience
- Familiarity with core networking concepts: TCP/IP, DNS, DHCP, VPN, firewalls
- Strong communication skills — comfortable explaining technical issues to non-technical clients
- CompTIA A+/Network+ or similar certifications preferred, not required
- MSP or multi-client support experience a plus
Join a team supporting a real mix of clients — SMBs, municipalities, non-profits, and K–12 districts — not a single-queue help desk.
Pay: $26.00 - $29.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Work Location: In person
