Job Overview
Ignite your passion for service and organization as a Service Coordinator! In this dynamic role, you will be the heartbeat of our service operations, ensuring seamless communication between clients, technicians, and management. Your proactive approach will drive efficient scheduling, resource allocation, and customer satisfaction. Join us to make a tangible difference by coordinating services that keep our clients happy and our operations running smoothly!
Duties
- Responsible for assisting all internal and external customers, while maintaining a positive customer-oriented attitude at all times.
- Create quotes and proposals to customers for service-related issues.
- Review work/sales orders with the Service Manager for accuracy prior to invoicing the customer.
- On a weekly basis, review, prepare and finalize service and part orders prior to converting them to invoices.
- Manage warranty claims including submission, documentation, tracking, and resolution of warranty issues for parts and labor.
- Schedule and dispatch field technicians for service calls, repairs, and planned maintenance.
- Responsible for being the first point of contact in assisting all customers (daily, calls, parts, technical support, etc.) Assess and direct customer support requests to the appropriate operators and field service technicians.
- Assist Service Manager with Daily Technician Scheduling.
- Directs critical cases that are difficult to solve to appropriate specialized personnel when necessary, as well as respond to questions (both verbally and written).
- Regularly improve and update product knowledge by participating in educational and product training opportunities.
- Assists with processing customer spare parts orders.
- Maintains Navision service orders for input to invoice and data management for the department.
- Manages and organizes technician Field service reports, expenses, shipping costs etc., and documents all pertinent information, on a Service order basis.
- Prepare purchase orders and submits to vendors as required.
- Assures all orders/costs are reviewed for accuracy and allocated to correct posting groups.
- Collaboration for service labor/internal services (PM)
- Send invoices directly to customers
- Assist customers who have inquiries regarding invoicing in a friendly, courteous and efficient manner and ensure a resolution is communicated.
Experience
- High school diploma or equivalent or vocational education required
- Bachelor’s degree preferred
- 3-5 years of experience preferred
- Knowledge of electrical, and mechanical equipment is preferred
Pay: $58,000.00 - $66,560.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
