Job Summary
Responsible for providing organizational, front office support for the Summit Healthcare. Registers, pre-registers, schedule appointments, attains demographic and insurance information; and provide financial services for all patients.
Essential Functions
- Uses A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank you) in every patient transaction.
- Greets patients with a smile, makes eye contact with every patient, uses the patient name in every conversation, answers the telephone with a pleasant and helpful manner, thanks patient.
- Pre-registration/Registration of patient into Electronic Health Record (EHR).
- Collects co-pays, co-insurance, deductible, and payment on any outstanding Summit Healthcare balance for every patient. Responsible for daily balancing of payments received.
- Verifies insurance eligibility and benefits and coordinates insurance authorizations.
- Conducts accurate data entry (95% accuracy expected)
- Verifies patient information and updates as needed
- Schedules appointments and testing
- Explains processes such as registration and scheduling. Ensure that all of the patient’s questions are answered. (E)
- Introduce themselves (and coworkers when appropriate) to every patient. (I)
- Inform patient of delays and estimated wait time. (D)
- Treat all patients and visitors with courtesy and respect
- Keeps the lobby tidy and free from debris.
- Answers and distributes all phone calls, mail, and other correspondence.
- Maintains, collects, and distributes medical records.
- Prepares and verifies chart completions and registers patients.
- Appointment reminder calls.
- Orders and maintains office supplies.
- Directs patients to appropriate clinics/areas.
- Ability to work under high pressure and volume
- Individual performance will be evaluated on a daily, monthly and annual basis
- Files various paperwork and reports.
- Gather and maintain statistical information for financial reporting.
- Coordinates services with other departments.
- Displays proper etiquette and mannerisms that reflect the SHINE Behavior Guidelines.
- Promotes the Patient Safety Standards as a core value of the organization.
- Supports the physicians as necessary.
- Meets patient satisfaction performance goals.
Other Duties
- Prepares medical records for archival.
- Participates in departmental and association wide informational meetings and inservices, including staff meetings, association wide forums, and seminars.
- Reviews department and association wide policies and procedures annually. Develops and maintains new policies and procedures as needed.
Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Physical Demands
Exerts up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. Physical demands are in excess of those of Sedentary work. Light work usually requires walking or standing to a significant degree. Worker is exposed to extensive computer work.
Preferred Education and Experience
Medical Terminology
Knowledge of basic coding, i.e.: ICD-10-CM, CPT.
OSHA Exposure Category:
Involves no regular exposure to blood, body fluids, or tissues, but may require unplanned tasks that involve exposure to blood, body fluids, or tissues.
This is a safety sensitive position.
Required
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
