Patient Service Representative-Atlanta
Job title:
Patient Service Representative-Atlanta
Status:
Regular, Full-time
Reports to:
Clinical Manager
Salary:
$20-$28/Hr
Department:
Medical
Pay Type:
Hourly, Non- Exempt
Level:
Non-management
Revised:
08/13/2025
Job Purpose
The Patient Service Representative-Atlanta oversees the administrative duties of the Center. Responsible for moving the patients through the check-in and check-out process.
Duties and responsibilities
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Provide a courteous, professional working environment
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Maintain effective communication with patients, coworkers, and manager
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Maintain efficient patient flow Update patient demographics interview patient for sliding fee scale services and update eligibility
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Verify insurance and set eligibility dates in system
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Call and remind patients to bring missing information to their appointment
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Collect payments and patient-responsible balances
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Post charges to patient accounts
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Scan and import demographic and clinical documentation into patient charts
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Schedule appointments as needed
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Monitor patient schedule to accommodate walk-in patients
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Direct patients to the proper department for assistance
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Answer multi-line telephone system
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Operate office equipment, ie. Fax, copier, computer and credit card machine
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Provide copies of patient medical records as requested
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Contribute to the positive image of the front office operations
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Perform other administrative and program-related duties as assigned.
Qualifications/Knowledge/Skills/Experience
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High School Diploma or equivalent required;
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Minimum of one (1) year of experience in healthcare, patient services, pharmacy, or outreach coordination.
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Strong interpersonal and communication skills, especially via phone and written outreach.
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Proficiency in Microsoft Office (Excel, Outlook, Word) and electronic health record (EHR) systems.
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Bilingual (English/Spanish or English/Creole) a plus.
Working conditions
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Prolonged periods standing, walking, and/or sitting at a desk and working on a computer may be required.
Physical requirements
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May require the occasional ability to lift up to 10 pounds.
Direct reports
About Us
26Health is a non-profit 501c3 organization that provides care for underserved and underinsured communities. We started in 2011 with a mission to help transform the health care landscape in Central Florida. Today, we are a safe space built on cultural competence that offers access to care to anyone in need - from primary care and mental wellness to adoptions, gender identity support, family services, emotional support, food, and clothing. Our rule is simple: Leave No One Behind.
Additional Information
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Background screens will be performed, and education will be verified prior to employment.
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Please be prepared to provide the required information and/or documentation.
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26Health is a smoke-free workplace, and smoking is prohibited in all enclosed areas of the property.
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26Health is an equal opportunity, affirmative action employer.
