Overview
We are seeking a dynamic and energetic Vacation Rental Operations General Manager to lead our team and elevate our vacation rental properties. In this pivotal role, you will oversee daily operations, ensure exceptional guest experiences, and drive revenue growth across multiple properties. Your leadership will inspire the team to optimize operational efficiencies and uphold the highest standards of guest service.
We're looking for a leader who is equally comfortable working with homeowners, coaching employees, coordinating vendors, and making operational decisions.
This is an exciting opportunity for a motivated professional passionate about hospitality management and operational excellence to make a significant impact in a fast-paced, customer-focused environment.
Primary Responsibilities
- Lead and supervise all aspects of vacation rental operations, including day-to-day operations, managing guest services, and ensuring proper vendor coordination.
- Implement operational strategies to maximize occupancy rates, revenue, and guest satisfaction.
- Oversee budgeting processes, manage financial operations, and ensure efficient management of hospitality operations budgets.
- Build strong relationships with homeowners through proactive communication and trusted advice.
- Train and manage hospitality teams, fostering a positive work environment that emphasizes excellent customer service and team collaboration.
- Oversee maintenance coordination and home preventative care programs.
- Monitor operating expenses and maintain inventory management procedures to maximize market profitability.
- Maintain high standards of guest relations by ensuring seamless check-in/check-out processes, handling guest inquiries professionally, and resolving issues promptly.
- Ensure compliance with safety regulations and company standards related to hospitality operations.
What You'll Bring
- Strong leadership and people management skills.
- Excellent communication and relationship-building abilities.
- Sound judgement and problem-solving skills.
- High attention to detail.
- Strong systems and technology usage skills.
- The ability the prioritize competing demands while staying organized.
- Confidence working independently.
Experience
- (Required) Minimum of 2 years of management experience.
- (Required) Strong leadership abilities combined with excellent communication skills—both verbal and written—are essential for success in this role.
- (Preferred) Proven supervising experience within the hospitality or vacation rental industry.
- (Preferred) Background in hotel management or vacation rental operations with a strong understanding of guest services and hospitality standards.
- (Preferred) Demonstrated expertise in revenue management, budgeting, and managing hospitality teams effectively.
Why This Opportunity?
This position offers the chance to lead an established market while making a meaningful impact on operations, homeowner satisfaction, guest experience, and team development. You'll have the autonomy to lead your market while collaborating with an experienced leadership team committed to long-term growth.
Compensation
- $78,000–$82,000 annual salary
- Performance-based bonus eligibility bringing potential salary OTE to $102,000
- Medical, dental, vision, and life insurance
- 401(k)
Join us as we deliver memorable experiences through exceptional hospitality! We are committed to fostering an inclusive environment where energetic leaders can thrive while providing outstanding service that keeps guests coming back time after time.
Pay: $78,000.00 - $102,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
