Are you ready to launch your career in cloud security by working directly with customers to drive real business outcomes? As an Associate Technical Customer Solutions Manager on the AWS Security Assurance Services team, you will contribute to customer adoption, value realization, and transformation on technical and business initiatives within well-defined project scopes. This is a customer-facing role where you'll build foundational expertise, develop trusted relationships, and deliver visible impact—all while learning from experienced CSMs.
You'll execute defined tasks and follow established implementation plans, ensuring quality delivery and progress visibility for both customers and internal teams. You are trusted to make decisions when clear direction is available, and you'll grow your comfort with ambiguity as you develop toward the next level. If you're passionate about cloud technology, thrive in customer-facing environments, and want to build a career driving measurable outcomes, we'd love to hear from you.
Key job responsibilities
Contribute to customer adoption, value realization, and transformation on straightforward technical and business initiatives within well-defined project scopes
Execute defined tasks and follow established implementation plans, ensuring day-to-day deliverables are completed with quality and progress remains visible
Participate directly in customer meetings, presenting to managers and team members, representing workstreams you own, and following up on actions that drive outcomes
Build relationships with customer contacts and immediate internal teams while learning to apply established strategies and best practices
Demonstrate foundational technical expertise to support straightforward challenges within customer engagements, contributing to implementations and supporting technical decisions under guidance
Translate straightforward technical requirements into adoption roadmaps with guidance from senior CSMs, ensuring technical work connects to measurable customer value
Incorporate emerging technologies into execution and delivery, using established mechanisms that reduce manual effort and streamline processes
Create adoption milestones and ensure they are delivered as planned, so customers recognize value from their initiatives
Communicate clearly and concisely—both verbally and in writing—externally and internally to support project objectives
Escalate issues to senior team members to maintain alignment and assist with gathering customer feedback to support service improvements
Begin peer mentoring within your level, sharing knowledge and helping others navigate challenges
- Experience in networking fundamentals, security, databases (Relational and/or NoSQL), operating systems (Unix, Linux, and/or Windows)
- Experience in specific technology domain areas like software development, cloud computing, systems engineering, infrastructure, security, networking, data and analytics
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in technical support
- Knowledge of AWS services
- Knowledge of cloud computing concepts and design considerations
- Experience with continuous integration and continuous delivery
- Able to dive into technical details at sufficient depth to understand customer environments, support scoping discussions, and escalate technical gaps to senior team members
- Experience working in a customer-facing environment
- Experience planning, managing, and delivering customer-focused documentation across multiple teams
- Experience in security, compliance, or risk management domains (e.g., FedRAMP, SOC, ISO 27001, NIST, PCI-DSS)
- Familiarity with security assurance frameworks, audit processes, or governance/risk/compliance (GRC) tooling
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TN, Nashville - 88,400.00 - 154,700.00 USD annually
USA, VA, Arlington - 98,200.00 - 160,000.00 USD annually
USA, VA, Herndon - 98,200.00 - 160,000.00 USD annually
USA, WA, Seattle - 98,200.00 - 160,000.00 USD annually
