Senior Operations Specialist
Are you the go-to person everyone turns to when things get busy, complicated, or just need to be done right? Do you love knowing how things work behind the scenes and helping others succeed? If so, Harmony Bank is looking for you.
We’re hiring a Senior Operations Specialist for our Medical District Branch to support our operations staff. This role is perfect for someone who enjoys problem-solving, staying organized, and being a trusted resource for both teammates and customers.
What You’ll Be Doing
- Act as a resource and support system for operations staff
- Help resolve customer service and transaction-related questions with confidence and care
- Review, approve, and support transactions in line with policies and authority levels
- Assist with wires, debit card transactions and disputes, holds, CTRs, ATM balancing, and more
- Ensure compliance with bank policies, procedures, and regulations
- Help keep daily, weekly, and monthly operational tasks running smoothly and on time
- Facilitate branch huddles and assist with scheduling to ensure proper coverage
- Be the first line of escalation for customer concerns and know when to elevate issues
- Support facilities-related questions and day-to-day branch operations
- Participate in improving and updating operational procedures
What We’re Looking For
- Someone with strong attention to detail and a high level of accuracy
- A calm, dependable multitasker who performs well under pressure
- Excellent communication skills — you’re comfortable helping both customers and coworkers
- Strong integrity and discretion when handling sensitive information
- Solid working knowledge of deposit operations and banking systems
- A team player who enjoys being a trusted resource
Experience & Education
- High school diploma or equivalent required (college coursework or degree is a plus)
- 4+ years of banking experience, especially in deposit operations
- Supervisory or leadership experience is helpful, but not required
Schedule & Work Environment
- Full-time, non-exempt position
- Monday–Friday, 8-hour shifts (some Saturdays may be required)
- On-site role at our Medical District Branch
Why You’ll Love Working Here
· You’ll be a key player — your knowledge and support truly make a difference
· We value teamwork, trust, and doing things the right way
· You’ll work in a supportive, community-focused environment
· No two days are the same, keeping the role engaging and rewarding
· We invest in our people and encourage growth and development
If you’re detail-oriented, customer-focused, and ready to take the next step in your banking career, we’d love to talk with you.
Harmony Bank is proud to be an equal opportunity employer.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person
