Somerset, New Jersey
Job Summary
To be responsible for overseeing the operations of the support team including , ticket tracking and escalations to ensure smooth service delivery.
Key Responsibilities
1. To ensures team meets performance expectations and delivers quality IT support.
2. To develop and implement strategies for improving service delivery and customer satisfaction.
3. To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.
4. To develop and guide the team members in enhancing their technical capabilities and increasing productivity.
Maximum Salary (US): 169000
Minimum Salary (US): 108000
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