Minimum Qualifications:
Working knowledge of mathematics to calculate percentages, formulas, and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation.
Working knowledge of practices of public service organizations; economic and basic human behavior; financial assistance programs sufficient to determine/re-determine eligibility for benefits using regulations and guidelines.
Experience providing customer service to the public including the ability to interview and gather information.
Skill in operating a personal computer and the associated office and agency software to research, scan and retrieve data, create and manipulate reports to establish, process, and maintain case records.
High school diploma supplemented with experience in benefit programs and completion of required Benefit Program training or any equivalent combination of training which provides the required knowledge, skills, and abilities.
Preferred Qualifications:
Experience in benefit programs evaluating and processing SNAP, and Medicaid cases.
Experience with VACMS, MMIS, or any VDSS agency related software program.
Experience working with populations with limited English proficiency.
Experience working effectively and successfully within a team.
Special Requirements:
Applicants may be subject to a Criminal History Background search, Central registry search, DMV/driving record check, and/or pre-employment drug/alcohol screen. The investigation may include fingerprint checks, employment verification/reference & credit card (relevant to employment), and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results of the required checks and screening,
Employee must be willing to work in community emergency shelter in the event of a natural disaster or emergency.
Special Instructions to Applicants:
