Fairlane Hotel | Nashville, TN
Full-Time | Hourly | On-Property
Fairlane Hotel is a 79-room independent boutique property in the heart of downtown Nashville. We are committed to delivering a warm, polished guest experience and take pride in a front desk team that is professional, attentive, and genuinely hospitable.
The Front Desk Agent is the first point of contact for hotel guests, responsible for delivering a welcoming and professional experience at every interaction. This position handles check-in and check-out, reservations, and guest inquiries while supporting the seamless day-to-day operation of the front desk.
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Greet all guests in a friendly, professional, and engaging manner
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Handle checkin and checkout procedures efficiently and accurately, including ID verification, payment processing, and key issuance
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Respond promptly to guest inquiries, requests, and complaints, ensuring complete satisfaction
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Maintain knowledge of hotel features, amenities, and local attractions to assist guests with recommendations
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Manage reservations, cancellations, and modifications in the property management system
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Coordinate with Housekeeping and Engineering to ensure room readiness
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Handle phone calls, emails, and messages courteously and professionally
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Ensure the front desk and lobby remain clean, organized, and welcoming
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Follow all safety, security, and company policies and procedures
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Excellent communication and interpersonal skills
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Strong attention to detail and organizational skills
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Ability to handle cash and credit card transactions accurately
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High school diploma or equivalent
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Previous hotel front desk or customer service experience
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Proficiency with hotel property management systems (Stay N Touch experience a plus)
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Knowledge of local Nashville attractions
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Strong problemsolving skills and ability to remain calm under pressure
Full-time, on-property position with rotating shifts, including evenings, weekends, and holidays.
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PTO beginning on the first day of hire
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401(k) program
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Health, dental, and vision insurance
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Free employee parking
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Discounted meals at Modern Love
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Opportunities for advancement within a growing boutique hotel group
Fairlane Hotel is an equal opportunity employer committed to building a team that reflects the diversity of Nashville and the guests we serve.
