Join Our Growing Team!
Northwest Integrated Health is entering an exciting new chapter! On September 1st, we're relocating to a beautiful new facility that's three times larger than our current clinic, allowing us to expand our services and welcome more patients than ever before.
We're looking for an experienced Patient Care Coordinator who is organized, dependable, and thrives in a fast-paced healthcare environment. This is more than a front desk position—you'll play a key role in creating an exceptional patient experience while supporting a growing, team-oriented practice.
If you have insurance experience, enjoy multitasking, excel on the phone, and take pride in delivering outstanding customer service, we'd love to meet you.
About Northwest Integrated Health
Northwest Integrated Health is a multidisciplinary healthcare clinic dedicated to helping patients improve their health, confidence, and quality of life through personalized, evidence-based care. We offer a wide variety of services under one roof, including:
- Hormone Replacement Therapy (HRT)
- Thyroid Management
- Medical Weight Loss
- Peptide Therapy
- Health Optimization
- IV Therapy
- Migraine Management
- Chiropractic Care
- Massage Therapy
- Medical Aesthetics, including:
- Botox & Dysport
- Dermal Fillers
- SkinPen Microneedling
- Hydrafacials
- PRP Hair Restoration
- HydraScalp Treatments
- Medical-Grade Skincare
No two days are the same, making this an exciting opportunity for someone who enjoys variety, continuous learning, and working with patients from many different backgrounds.
Responsibilities
As our Patient Care Coordinator, you will be one of the first impressions of our practice. Responsibilities include:
- Answer incoming phone calls professionally and efficiently.
- Schedule and coordinate appointments across multiple providers and specialties.
- Verify insurance eligibility, benefits, and coverage.
- Obtain prior authorizations when applicable.
- Check patients in and out while providing exceptional customer service.
- Collect copays, balances, and payments.
- Assist patients with questions regarding appointments, services, insurance, and billing.
- Maintain accurate patient records within our electronic medical record (EMR) system.
- Coordinate communication between providers, medical assistants, and patients.
- Respond promptly to patient messages and appointment requests.
- Support front desk operations while maintaining efficiency during busy periods.
- Cross-train in multiple areas of the clinic and assist with additional administrative duties as needed.
Qualifications Required
- At least 1 year of related experience in a medical office, healthcare setting, customer service, or administrative role.
- Experience with medical insurance verification and benefits is highly preferred.
- Excellent phone etiquette and communication skills.
- Strong scheduling and organizational abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Exceptional attention to detail.
- Positive, professional, and team-oriented attitude.
- Comfortable learning new software and technology.
- Proficiency with computers and electronic medical records (EMR experience preferred).
Preferred
- Experience in a medical spa, aesthetics practice, chiropractic office, or integrative healthcare setting.
- Experience with Cerbo, ChiroTouch, or similar EMR systems.
- Knowledge of medical terminology.
- Previous experience as a Patient Care Coordinator, Medical Receptionist, or Front Desk Coordinator.
What We're Looking For
The ideal candidate is someone who:
- Enjoys building relationships with patients and providing exceptional customer service.
- Remains calm, organized, and efficient during busy days.
- Is dependable, reliable, and takes initiative.
- Can confidently multitask without sacrificing attention to detail.
- Communicates professionally with patients, providers, and coworkers.
- Works well independently while also being a supportive team member.
- Is adaptable and excited to learn multiple specialties and services.
- Wants to grow with a rapidly expanding practice.
Why Join Northwest Integrated Health?
This is an exciting opportunity to become part of a thriving, growing healthcare practice during a major expansion. As we move into our new state-of-the-art facility, you'll have the opportunity to grow professionally while making a meaningful impact on our patients' lives every day.
We believe in creating a positive, supportive workplace where teamwork, compassion, professionalism, and exceptional patient care come first.
If you're looking for more than just a front desk position and want to build a career with a growing practice, we'd love to hear from you!
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Application Question(s):
- How many years of experience do you have working in a medical office or healthcare setting?
- Do you have experience verifying medical insurance eligibility and benefits?
- Tell us about a time you successfully handled multiple patients, phone calls, and tasks at the same time. What did you do to stay organized?
- Why do you want to work at Northwest integrated Health?
Work Location: In person
