Job Summary
The Van/ Shuttle Driver is responsible for transporting hotels guests to/from assigned destinations using property vehicle in a timely and courteous manner. Comply with all company policies and procedures to ensure guest safety and satisfaction. Duties entail but not limited to the following:
Job Duties
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Check Shuttle Log/ shuttle board and check for special shuttle requirements or discounts;
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Welcome and acknowledge all guests according to company standards;
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Anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation;
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Document all trips prior to the start of and at the conclusion of each trip;
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Inspect property vehicle for damage and ensure both the interior and exterior of the vehicle are clean, neat and ready at the start of and the end of each shift;
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Check tire pressure and fluid levels for property vehicle and refuel as necessary;
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Ensure that all lights, signals, mirrors, brakes, seat belts, etc. are functioning and in good working condition;
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Ensure supplies are present and stocked (i.e., First Aid Kit, Fire Extinguisher, flashlight, water, etc.);
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Notify appropriate personnel of any vehicle maintenance needs.
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Document all property vehicle incidents (i.e., damages, accidents) and provide reports of incidents to manager;
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Report all injuries, minor and major, and unsafe work conditions to manager;
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Comply with company quality assurance expectations and standards.
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Ensure uniform and personal appearance are clean and professional;
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Maintain confidentiality of proprietary information and protect company assets.
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Perform other job related duties as assigned.
Job Requirements:
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High School Diploma or GED
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Valid Class E Driver’s License with clean driving records with no major violations
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Ability to maintain composure and demonstrates ability to be flexible and adaptable
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Ability to complete and maintain safety training and certifications
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Basic working knowledge of vehicle maintenance and repair
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Genuinely enjoys working with the staff and our valued guest
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Proven dependable with a good attendance record
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Desire to deliver outstanding customer service
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Ability to speak clearly and communicate professionally with guest, associates, and others
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Ability to answer phones/pagers/two-way radios, etc. using appropriate etiquette
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Completing all checklists and duties as assigned by supervisor or manager
Working Conditions and Physical Effort:
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Stand, sit, or walk for an extended period of time
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Frequent bending, stooping, lifting and carrying supplies weighting up to 50 pounds.
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May be exposed to hazardous cleaning chemicals and supplies.
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May be exposed to individuals under the influence of alcohol.
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Depending on business demands this individual may be required to work weekend/ evening hours and/or perform additional job responsibilities.
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May be exposed to severe weather and driving conditions
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Clean and neat appearance required, uniforms to be worn as required by brand standards.
