Job Summary
This position supports the work of the Rec. Our Welcome Desk Associates are our "go to" people who help our members and employees, providing information on the branch, services, and programs, on the phone and in person. If you enjoy being around people and engaging people in the community, this is the position for you!
Duties
- Must be knowledgeable of all facets of the Rec, and have the ability to provide accurate information to members and potential members via phone or in person.
- Ensure members and potential members are put in contact with the correct person/department to obtain programming or Association related information.
- Must be familiar with the program brochure, website and Rec social media pages to become educated about the Rec programs and services to sell them effectively.
- Help resolve problems and concerns for potential members, members and staff in a positive and professional manner.
- Must present a professional appearance by arriving to work at the specified scheduled time, dressed according to Rec dress code.
- Ensure that anyone entering the building is scanning in with their Rec Key Fob or being checked in and that their face matches the picture on their account.
- Accurate receipting of memberships, program participant information, and revenue in computer.
- Sell memberships and services. Follow up with anyone that did not join via phone, mail or e-mail.
- Responsible for accurate daily shift closing and following shift change procedures.
- Ensure security of the building by monitoring building as well as following procedures to Open- Close the Member Service Desk area and the main building (depending on the shift).
- Record and handle merchandise sales, assist with scheduling wellness evaluation and orientation appointments.
- Maintain cleanliness of Member Service Desk area at all times, including disinfecting of commonly used areas.
- Be knowledgeable in emergency procedures in case of fire or injury.
- Provide AED to medical emergency events within the Rec building and assist as necessary with calling 911.
- Participate in orientation and staff development trainings as required.
Skills
- Strong phone etiquette with excellent communication skills, both verbal and written.
- Proficiency in using Point of Sale (POS) systems and cash register operations
- Proficient computer skills
- Bi-lingual English/Spanish ability is a plus
- Six months experience in service-oriented or sales environment required
- Skills in problem solving, relationship building and communications
- Ability to work calmly under all conditions
- Use independent initiative and thinking
- Work well in a team setting
- Ability to multi-task
- Obtain Criminal background check, Child Abuse Clearance, and FBI fingerprint clearance.
- Adult and Pediatric CPR, first aid and AED
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
The Ephrata Recreation Center does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Job Type: Part-time
Pay: $13.00 - $16.00 per hour
Benefits:
Ability to Commute:
- Ephrata, PA 17522 (Required)
Ability to Relocate:
- Ephrata, PA 17522: Relocate before starting work (Required)
Work Location: In person
