At The Moore Law Group, we’re passionate about fostering a positive and supportive workplace where teamwork and growth thrive. We invest in our employees with ongoing training, career advancement opportunities, and recognition for outstanding contributions.
We believe in work-life balance and your well-being, offering great benefits like health coverage, paid time off, and a 401(k) program. Join our team and be part of a vibrant environment that values your success and celebrates excellence!
POSITION SUMMARY
Effectively engages consumers in communications to reach meaningful solutions for amounts due while providing a
professional and positive customer service experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- The essential functions include, but are not limited to the following:
- Maintain a high level of customer service and professionalism with consumers, clients, attorneys, and employees.
- Communicate with consumers and authorized third parties to resolve accounts through payment, settlement, or other approved arrangements.
- Conduct follow-up calls and account reviews to ensure payments are made as agreed.
- Accurately document account activity, contact attempts, payment arrangements, and next steps in accordance with client and firm requirements.
- Review account information and determine appropriate next steps when direct payment efforts are exhausted.
- Process approved payments and payment arrangements according to firm procedures.
- Comply with all applicable state and federal laws, regulatory requirements, client guidelines, and company policies.
- Maintain regular time and attendance and meet assigned productivity, quality, and performance expectations.
- Perform other duties as assigned.
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
- High school diploma or equivalent required.
- 1-2 years of collections, customer service, sales, or law firm experience preferred.
- Strong negotiation, communication, and customer service skills.
- Ability to understand and follow client guidelines, scripts, and firm procedures.
- Strong attention to detail and accurate documentation skills.
- Ability to work in a fast-paced, goal-oriented environment.
- Proficiency with database software, phone systems, and Microsoft Office Suite.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- On-the-job training
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Referral program
- Vision insurance
Work Location: In person
