A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Department Summary:
Student Accessibility and Accommodation Services (SAAS) is a student-centered unit within the Division of Student Life whose work is guided by best-practice standards and interventions utilizing a multidimensional model of student well-being. SAAS oversees four key resources: Academic Support and Access Partnerships (ASAP), Services for Students with Disabilities (SSD), Adaptive Sports & Fitness (ASF), and Testing Accommodation Centers (TAC), and is committed to promoting accessibility by providing support services, advocacy, and academic accommodations to students with disabilities. SAAS is strongly committed to outreach services to the academic community at large, promoting awareness of disability issues and providing support for equal access for all students. SAAS is a partner to students, faculty, and staff in the pursuit of developing leaders and citizens who will challenge the present and enrich the future. SSD is responsible for supporting the University of Michigan's commitment to an accessible and inclusive environment by engaging in the interactive process to determine reasonable and appropriate accommodations for students with medical, physical, or mental conditions who encounter barriers to their University of Michigan experience.
Position Summary:
The individual in this position will support the administrative processes in the Services for Students with Disabilities office, including processing student academic accommodation applications and communications through Accommodate. This role serves as a central operational hub for SSD, requiring independent decision-making, advanced coordination across multiple functional areas, and ongoing evaluation of workflows to support timely and equitable student access. This individual is responsible for student staff who are the first point of contact when students, parents, staff, and faculty connect with the office and also fills that role as needed or as conversations are escalated.
40% SSD Operations - Administrative Support
- Independently receive, review, and process initial contact forms (3,000+ annually) to determine the needs of the student and provide instructions regarding next steps including but not limited to addressing housing, academic, or acute disability related needs
- Ensure accurate and timely processing of disability-related requests in alignment with institutional policy and federal accessibility requirements
- Daily calendar management, including rearranging and rescheduling scheduling meetings day-of, of all SSD staff including Assistant Directors (2), Disability Access Coordinators DACs (11), and Accommodation Specialists (3)
- Monitor staff schedules and exercise independent judgment to reassign student caseloads and adjust appointments to ensure timely access to services
- Process requests related to temporary injuries, including manual scheduling of time-sensitive meetings
- Process requests related to Paratransit and provide program support and ridership education
- Process records requests for graduates and former students, assigning to the appropriate staff member
- Responsible for daily management and responding to the SSD Office email account and Adaptive Sport and Fitness (ASF) email account
- Assist with SSD with project logistics
35% General Office Support
- As students, parents, staff, faculty, and other campus stakeholders connect via phone, email, and/or walk-ins, assess needs and determine appropriate next steps, resources, or escalation pathways
- Train, onboard, and provide ongoing guidance to student staff to ensure consistent service delivery and adherence to office procedures
- Responsible for initiating and tracking purchase requests, monitoring office supply and equipment expenditures, managing vendor relationships, and supporting leadership with budget tracking related to operational needs
- Manage vendor supply relationships
- Maintain a functional office space including the lobby area as well as oversight rotating staff in-person space availability
- Manage multiple phonelines and route calls to appropriate staff or department
- Retrieve, sort, and distribute incoming mail and packages
- Stock and maintain office supplies, loaner equipment, event materials, and office marketing supplies
- Coordinate work with Facilities to communicate repair requests, work orders, and maintenance needs
- Manage troubleshooting technical issues with ITS; submit service and 4Help requests
20% Student Records Management
- Oversee regular housekeeping functions within the case management software system (Accommodate) including running reports, managing follow up communications, updating letter templates and archiving files
- Manage, edit, and implement an organizational system within the student case management software
- Responsible for creating and managing spreadsheets and/or other tracking mechanism related to student, faculty, and parents connecting with SSD
- Collaborate with the SAAS Research, Assessment, and Advocacy Specialist by tracking study participant, survey responses, and incentives through the Human Subject Incentives Program
- Support updates related to Academic Support and Access Partnerships (ASAP) programs within case management software
5% Campus Contributions
- Attend Student Life Support Meetings (Community of Practice, 4x per academic year)
- Attend, participate in, and further report out to SAAS staff information from the (BIRT meetings, emergency protocol, 2x per academic year)
- High school Diploma or GED
- Minimum 4 years of experience in an administrative support role or related service field
- Associate's Degree or beyond
- 2 years of administrative support or related experience
- Experience working with student or client case management software
- Knowledge of University Policies and Procedures
- Knowledge and familiarity with disability services
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
This role may have reporting obligations under Title IX and Clery.
Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.
Selected candidates whose start date is between 4/1/2026 - 9/1/2026 will not be eligible for the university FY26-27 salary/merit plan unless otherwise notified.
Salary may vary depending on qualifications, experience, and education of the selected candidate.
Relocation will not be offered for this role.
#studentlife
Position Responsibilities Criteria:
- Ability to prioritize and manage multiple tasks.
- Ability to handle confidential information.
- Ability to work effectively with a diverse group of students, faculty and staff.
- Excellent communication and interpersonal skills.
- Ability to work as a member of a team.
- Ability to handle pressure and multitask
- Word processing skills and familiarity with Google products
- Ability to work in-person (on campus) at least 2 days of the week
Financial/Budgetary Responsibility:
Assist departmental leadership with the tracking of purchase requests, office supply expenditures, and budgetary tracking.
Working Conditions:
This is a hybrid in-person/virtual position, which may vary depending on the needs of the office at various points in the year.
Physical Requirements:
The incumbent may be required to remain in a stationary position for extended periods.
Direct Reports:
2-3 student temp Front Desk Assistants
Salary:
Posting salary range: $39,650 - $45,600 - Salary may vary depending on qualifications, experience, and education of selected candidate
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
