Description:
OVERALL PURPOSE OF THE JOB
Enters orders into ERP sales orders. Interacts with customers; provides information in response to inquiries about accounts, products, and services.
ESSENTIAL FUNCTIONS
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Takes care of and settles customer complaints, special orders, or returns via phone or mail
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Answers customers' questions regarding product or service and operation or maintenance
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Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping
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Talks with customers by phone or in person to ensure the best service possible
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Interviews customers to obtain information and explain available services
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Investigates and corrects errors, following customer and company records
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Adjusts complaints concerning billing or services rendered
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Refers complaints of product or service failure to appropriate departments for investigation
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Coordinates customers' service needs with other departments as required to ensure customer service
OTHER DUTIES
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Performs all other duties as required
Requirements:
QUALIFICATIONS
EDUCATION/EXPERIENCE AND/OR TRAINING
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High School diploma required
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1-3 years of experience preferred
KNOWLEDGE, SKILLS, AND ABILITIES
PROBLEM-SOLVING SKILLS
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Identify problems, inform others, and provide information to assist with solving the problem
VERBAL COMMUNICATION SKILLS
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Use verbal skills to communicate with co-workers or customers and/or vendors
WRITTEN COMMUNICATION SKILLS
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Complete and maintain documentation/records to effectively convey ideas and information both in written and oral form
MATH SKILLS
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Addition, subtraction, multiplication, division, percentages, ratios
COMPUTER SKILLS
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Financial Software
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Internet/e-mail
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Spreadsheet Software
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Word Processing Software
TOOLS AND EQUIPMENT
MENTAL DEMANDS typically required
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High level record keeping
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Organize and prioritize
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Respond to angry/upset individuals
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Read, comprehend and follow instructions/work orders
PHYSICAL DEMANDS (typically required to perform the essential functions of the job)
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CONSTANTLY INCURRED (more than 75% time on job)
- Ability to sit
- Ability to communicate orally
- Ability to hear conversation
WORKING CONDITIONS (typically required)
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CONSTANTLY INCURRED (more than 75% time on job)
- Requires work in a typical office setting
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OCCASIONALLY INCURRED (up to 25% time on job)
- Work a shift between 8-12 hours
PERSONAL PROTECTIVE EQUIPMENT (typically required to perform the essential functions of the job)
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This position typically does not require the use of personal protective equipment.
