firstPRO is now accepting resumes for a Technical Services Engineer in Chelmsford, MA. This is a direct hire role with a hybrid schedule (one week onsite in office and one week remote).
(Bilingual - English with Portuguese/Spanish/French) optional
What You’ll Do Here…
- Provide world-class technical support for partners and end customers via inbound telephone, online helpdesk, and live chat cases
- Manage a high work volume with time-bound constraints
- Analyze problems and identify solutions by utilizing databases of existing issues, debugging tools and simple or moderate lab simulations
- Ensure escalations and handoffs are efficient by documenting cases clearly and completely
- Escalate and collaborate with Software and/or Hardware Engineering to see the problem through to resolution
What We Are Looking For…
- Minimum 2 years’ experience in a call center-type environment with an excellent customer service background
- Knowledge of network routing and switching protocols
- Experience configuring PCs, installing various operating systems and software applications
- Experience configuring switches, routers, and other network-related components
Pay: Up to $75,000.00 per year
Work Location: In person
