Office Support
Jenkins Plumbing Company – Lakeland, Florida
Join a Growing Team Where Your Organizational Skills Make a Difference!
Jenkins Plumbing Company is seeking a highly organized, customer-focused, and dependable Office Support Professional to join our Lakeland, Florida branch. If you enjoy helping people, keeping operations running smoothly, multitasking in a fast-paced environment, and being an essential part of a successful team, we'd love to hear from you!
As an Office Support team member, you will serve as a key point of contact for customers, employees, vendors, and branch leadership. This role is ideal for someone who enjoys administrative work, customer service, problem-solving, and supporting the day-to-day operations of a growing company.
At Jenkins Plumbing, we believe our office teams are the backbone of our operation. We are looking for someone who is professional, detail-oriented, and committed to providing exceptional support to both internal and external customers.
Position Summary
The Office Support Professional provides administrative and operational support to the branch by assisting with customer communication, scheduling, data entry, recordkeeping, invoicing, purchasing support, and general office functions.
This position requires strong organizational skills, excellent communication abilities, and the capability to manage multiple priorities while maintaining accuracy and professionalism.
Essential Duties & Responsibilities
Administrative Support
- Answer incoming phone calls and direct inquiries appropriately
- Greet customers, vendors, and visitors professionally
- Perform data entry and maintain accurate records
- Assist with filing, scanning, and document management
- Maintain office supplies and place orders as needed
- Prepare reports, spreadsheets, and correspondence
- Support branch leadership with administrative projects
Customer Service
- Provide excellent customer service both in person and over the phone
- Assist customers with general questions and service-related inquiries
- Communicate professionally and courteously with customers, vendors, and employees
- Help resolve routine customer concerns and direct issues to appropriate personnel
Scheduling & Coordination
- Assist with scheduling appointments and coordinating service requests
- Support communication between office staff, field personnel, and management
- Monitor and update schedules as needed
- Help ensure timely communication regarding customer appointments and job updates
Financial & Operational Support
- Assist with invoice processing and documentation
- Support purchasing and material order tracking
- Maintain accurate records and reports
- Assist with job file organization and documentation
- Help ensure branch records remain organized and compliant
General Office Functions
- Support daily branch operations
- Maintain confidentiality of company and employee information
- Assist with special projects and branch initiatives
- Perform miscellaneous administrative duties as assigned
Qualifications
- Previous administrative, office support, receptionist, or customer service experience preferred
- Strong computer skills including Microsoft Office (Word, Excel, Outlook)
- Excellent verbal and written communication skills
- Strong organizational and time management abilities
- Ability to multitask and prioritize effectively
- Professional appearance and demeanor
- Strong attention to detail
- Ability to maintain confidentiality
- Dependable attendance and punctuality
Preferred Qualifications
- Construction, plumbing, service industry, or dispatching experience
- Experience with scheduling software or ERP systems
- Experience working in a fast-paced office environment
Physical Requirements
- Ability to sit, stand, and move throughout the office as needed
- Ability to use standard office equipment, including computers, printers, and phones
- Ability to occasionally lift office supplies and materials up to 25 pounds
Why Join Jenkins Plumbing?
Employee Ownership (ESOP)
Jenkins Plumbing is proud to be a 100% Associate-Owned Company. Through our Employee Stock Ownership Plan (ESOP), associates share in the success of the company and build long-term retirement wealth.
Benefits & Incentives
Comprehensive Benefits Package
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Coverage
Financial Benefits
- Employee Stock Ownership Plan (ESOP)
- 401(k) Retirement Plan
- Flexible Spending Account (FSA)
- Direct Deposit
- Weekly Pay
Paid Time Off
- Paid Holidays
- Paid Vacation
- Personal Time Off Opportunities
Career Development
- Professional Development Opportunities
- On-the-Job Training
- Advancement Opportunities
- Long-Term Career Growth
- Supportive Leadership Team
Additional Perks
Employee Appreciation Events
- Family-Oriented Culture
- Stable, Growing Company
- Team-Focused Work Environment
The Ideal Candidate
We are looking for someone who:
- Enjoys helping people
- Has a positive, professional attitude
- Takes pride in accuracy and organization
- Thrives in a team environment
- Is dependable and accountable
- Wants to grow with a successful company
Apply Today!
If you're looking for a career with a company that values its employees, invests in their success, and offers opportunities for long-term growth, we encourage you to apply today.
Become part of the Jenkins Plumbing team and help support a company built on integrity, teamwork, and excellence.
Jenkins Plumbing Company is an Equal Opportunity Employer.
Before you begin your application, please click 'Link' to take a short assessment (Link). Once you have completed the assessment, return to this page to begin the application.
Jenkins Plumbing Inc. is an Equal Opportunity Employer. Jenkins Plumbing is an at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, veteran status, sex, sexual orientation or national origin.
