Launch Your Customer Service Career as a Product Registration Representative!
Location: East Syracuse, NY | Schedule: Mon to Fri, 8am to 5pm | Payrate: $19.50/hour
PDS Tech Commercial is partnering with a leading HVAC manufacturing company to find a detail-oriented, customer-focused Product Registration Representative. If you enjoy helping people, solving problems, and ensuring customers receive the support they need, this is an opportunity to make a meaningful impact every day.
Make an Impact Every Day
As a Product Registration Representative, you'll play a vital role in delivering an exceptional customer experience by supporting distributors, dealers, and homeowners throughout the product registration and warranty process. Your attention to detail and commitment to service will help ensure customers receive accurate warranty coverage and timely assistance.
What You'll Do
As part of the Product Registration Team, you will:
Support distributors, dealers, and homeowners with product registration inquiries.
Communicate warranty coverage updates to distributors, dealers, and homeowners.
Ensure product model and serial numbers are accurately entered into company systems.
Respond to Distributor Warranty Administrators via email, Salesforce cases, and telephone.
Guide customers through online product registration and website navigation.
Register equipment on behalf of homeowners who do not have internet access.
Provide warranty information and registration confirmations.
Update and correct product registrations when requested by homeowners, dealers, or distributors.
Route customers to the appropriate department when assistance falls outside product registration.
Deliver professional, timely, and accurate customer support with every interaction.
What We're Looking For
Required Qualifications
High School Diploma or GED required.
At least 1 year of customer service experience.
At least 1 year of experience using Microsoft Word, Excel, and PowerPoint.
Strong communication, organizational, and problem-solving skills.
Excellent attention to detail and a commitment to providing outstanding customer service.
Preferred Qualifications
Experience using Salesforce or a similar customer relationship management (CRM) platform.
Previous experience supporting customers, dealers, or distributors in a fast-paced environment.
Apply Today!
Take the next step in your career with PDS Tech Commercial. If you're ready to make a difference by providing exceptional customer support and ensuring a seamless product registration experience, apply today and join a team that's committed to excellence!
Pay Details: $19.50 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
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The California Fair Chance Act
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Los Angeles City Fair Chance Ordinance
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Los Angeles County Fair Chance Ordinance for Employers
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San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
