Company Overview
Tasting Room Lead
Goose Ridge Estate Winery | Drive Row Hard Cider | Monson Ranch Distillers Woodinville, WA
Do you love hospitality? Wine, cider, and spirits? Thriving in a fast-paced, people-first environment? If so, we want to meet you!
Goose Ridge Estate Winery is family-owned and estate-grown. We believe great hospitality creates lasting memories, and we’re looking for someone who brings energy, initiative, and a genuine passion for people. From Washington wines to Drive Row Hard Cider and Monson Ranch Distillers, you’ll help represent three growing brands while creating experiences our guests won’t forget.
We are seeking a full-time Tasting Room Lead to join our Woodinville team. This hands-on leadership role supports the Tasting Room Manager with daily operations while helping inspire the team, elevate the guest experience, and drive sales. If you love leading by example, thrive in a fast-paced environment, and enjoy balancing hospitality, leadership, and creativity, we’d love to meet you.
What You’ll Do
- Assist the Tasting Room Manager with the day-to-day operation of the tasting room.
- Lead by example by delivering exceptional hospitality and personalized tasting experiences.
- Help motivate and support the team while maintaining a fun, positive, and energetic work environment.
- Drive wine club and cider club membership growth by creating genuine connections with guests.
- Support staff training, coaching, and development.
- Assist with scheduling, inventory, merchandising, opening and closing procedures, and daily operations.
- Help execute winery events, club releases, private events, and promotional activities both on and off site.
- Create and schedule social media content highlighting our wines, ciders, spirits, events, and guest experiences.
- Keep event information updated on our website, online community calendars, and event listing platforms.
- Assist with administrative tasks including inventory, ordering supplies, and sales reporting.
- Ensure the tasting room and outdoor spaces remain clean, organized, welcoming, and guest-ready.
- Step confidently into leadership responsibilities whenever the Tasting Room Manager is unavailable.
What We’re Looking For
- Hospitality, wine, retail, food and beverage, or tasting room experience preferred.
- Passion for creating memorable guest experiences and building relationships.
- A naturally positive attitude with the ability to motivate and inspire those around you.
- Strong communication, organizational, and leadership skills.
- Comfortable creating social media content and using online platforms to promote events.
- Basic computer skills with experience using POS systems. Experience with Commerce7 is a plus but not required.
- Must be 21 years or older and possess (or be able to obtain) a Washington State MAST Class 12 Permit and Food Handler’s Card.
- Ability to lift up to 45 pounds and stand for extended periods.
- Availability to work weekends, evenings, and special events.
If this sounds like the right fit for you, we’d love to hear from you! Please submit your resume and tell us about your most memorable tasting room experience. We love a good story and can’t wait to meet you.
Located in a picturesque setting, our vineyard and winery are dedicated to crafting exceptional wines from estate-grown grapes. Family owned and operated, we take pride in our meticulous approach to quality farming and sustainable practices, offering a warm and inviting atmosphere for visitors and wine enthusiasts alike.
Job Summary
We’re on the lookout for an energetic and personable Sales & Hospitality Lead to join our team. In this role, you’ll be the friendly face welcoming guests, guiding them through our offerings, and ensuring they have a memorable experience. You’ll combine your sales expertise with a passion for hospitality, helping to promote our wines and products while delivering top-notch customer service. If you love engaging with people, sharing your knowledge, and driving sales in a lively environment, this position is perfect for you!
Responsibilities
- Greet guests warmly upon arrival and provide engaging tours or product demonstrations to enhance their experience.
- Assist customers with retail sales transactions using POS (Point of Sale) systems like Millennium or similar software.
- Promote our wines and products through upselling techniques and personalized recommendations.
- Manage social media platforms by creating content, responding to inquiries, and building an online community around our brand.
- Maintain excellent customer relationship building by understanding guest preferences and following up to ensure satisfaction.
- Support merchandising efforts by stocking shelves, organizing displays, and ensuring the store environment is inviting.
- Handle cashing out customers accurately while adhering to cash handling procedures and basic math principles.
Experience
- Previous retail sales or customer service experience in a hospitality or retail setting is highly preferred.
- Familiarity with POS systems such as Millennium or similar software is a plus.
- Knowledge of wine, spirits, or beauty & cosmetics sales can be beneficial but not required—training will be provided!
- Multilingual skills or bilingual abilities are advantageous for connecting with diverse guests.
- Strong communication skills, including phone etiquette and client communication techniques.
- Experience with social media management tools and content creation is desirable.
- Ability to analyze sales data, meet sales targets, and perform retail math accurately.
Join us as a Sales & Hospitality Lead where your enthusiasm can elevate guest experiences while contributing to the growth of our vibrant winery community!
Pay: $20.00 - $23.00 per hour
Work Location: In person
