TSL: Restaurant Reservations & Office Manager Position Summary
The Reservations & Office Manager is responsible for overseeing all restaurant reservations, guest communications, administrative operations, and office organization. This position serves as the primary liaison between guests, management, events, and operations to ensure seamless communication, accurate reservation management, and efficient day-to-day administrative support.
The ideal candidate is highly organized, detail-oriented, customer-focused, and able to manage multiple priorities in a fast-paced hospitality environment.
To apply email: [email protected]
Key ResponsibilitiesReservations & Guest Relations
- Manage all restaurant reservations through the reservation platform (Resy, Dorsia, etc.).
- Respond to guest inquiries via phone, email, and online reservation requests.
- Coordinate VIP reservations, special requests, celebrations, and large parties.
- Maintain accurate guest notes, preferences, and reservation records.
- Communicate reservation updates and guest information to the management and service teams.
- Monitor reservation pacing to maximize occupancy while maintaining service standards.
- Assist with waitlist management and guest seating strategies during peak service periods.
Administrative & Office Management
- Serve as the primary administrative support for restaurant leadership.
- Manage incoming calls, emails, and general office correspondence.
- Maintain organized digital and physical filing systems.
- Assist with invoice tracking, purchase orders, and administrative documentation.
- Coordinate office supplies and operational inventory.
- Prepare reports, spreadsheets, and operational documents as requested.
- Schedule meetings and maintain management calendars.
Operational Support
- Coordinate communication between the restaurant, events team, hotel, and other departments.
- Assist with large party planning and operational logistics.
- Support onboarding paperwork and administrative tasks for new hires.
- Maintain operational tracking sheets and department documentation.
- Assist with permits, licenses, and compliance documentation as needed.
- Help organize SOPs, forms, and operational manuals.
Guest Experience
- Provide professional, friendly, and timely communication with all guests.
- Resolve reservation issues and guest concerns with professionalism.
- Ensure all VIPs, regular guests, and special requests are communicated to the management team.
- Support service recovery efforts when necessary.
To apply email: [email protected]
Pay: $1,000.00 per week
Work Location: In person
