General Description: Responsible for telephone and field collections to ensure rental accounts are current, controlling and managing daily credit activities including in-home collections, skip tracing to locate customers and merchandise, recovery of merchandise and processing legal accounts when necessary.
Our Account Representatives:
- Organize daily activities to perform collection tasks
- Communicate with customers with past due accounts via telephone or written communication
- Visit past due customers in-home as necessary to collect payment or recover merchandise
- Follow Company's plan for record keeping on all correspondence with customers and status of collection efforts
- Follow all State and Federal collection laws
- Establish and maintain relationships with area lien holders and law enforcement agencies
- Negotiate return of store merchandise with lien holders
- Advise management on merchandise recovery and prosecution decisions
- Team with store sales staff on initial rental decisions
- Receive payments and post amount paid to customer's account
- Perform duties which include rentals, sales, verifications, collections, installations, etc. as necessary
- Cultivate and promote a “servant leadership” attitude within your store to maximize customer satisfaction
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance for candidates applying for LA City stores.
