Mission:
The Tortoise and Hare Sports mission is to strive for retail excellence by providing the world’s best customer service that
exceeds our customer’s expectations. The Sales Floor Manager will work to achieve high customer engagement and sales for the store. The Sales Floor Manager will support the business in achieving customer service and sales goals, and ensure the store follows appropriate processes and procedures, in alignment with company goals and mission.
Reporting:
a. Reports directly to Owners
b. Direct reports are Fit Experts
Outcomes:
a. Ensure that the Tortoise and Hare Sports mission and vision is fulfilled within every customer experience
b. Motivate and inspire team members to always create the Tortoise and Hare Sports experience
c. Acknowledge that the number one priority is the customer who just walked in the door or the customer who
decides they are ready to be helped
d. Ensure the team is equipped, educated and empowered to carry out the Tortoise and Hare Sports experience
Competencies:
Team Management and Development
a. Supervise, mentor, and train Fit Experts to always execute the Tortoise and Hare Sports mission
b. Create employee schedules to meet customer demands and payroll requirements
c. Actively recruit and hire A players within their direct reporting structure
d. Support in conducting team member onboarding, continuing education, development, motivation, morale and operational efficiency
e. Ensure new hire checklist is complete with 30/60/90-day review
f. Leads or delegates Daily Huddle with staff regarding daily sales goals and projects
g. Assist in new hire onboarding processes
h. Work with staff and customer to create a customer experience that exceeds expectations with relevant questions while maintaining a friendly conversation
i. Initiate daily checklist priorities and needs
j. Conduct yearly team member reviews
k. Assist in leading monthly all team meetings
Sales Performance
a. Drive sales to meet or exceed store targets and personal goals
b. Analyze sales reports to identify trends and opportunities for growth
c. Implement sales promotions and strategies to boost revenue
d. Maintain a thorough knowledge of all products, including footwear, apparel, accessories and technology
e. Ensure the sales floor is well-organized, clean, and visually appealing
Operational Duties
a. Ensure the sales floor is well-organized, clean, and visually appealing
b. Oversee opening and closing procedures, including cash handling and register reconciliation
c. Ensure compliance with store policies and procedures
d. Expertly manages POS system and trains team to competently accomplish tasks
e. Supervise visual presentation of store
f. Oversee customer thank you cards
Measures of Performance:
a. Achieves quarterly in store metrics
b. Achieves staffing levels to meet employee revenue per hour targets
c. Achieves payroll budget
Pay: $47,000.00 - $52,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
