Position Overview
LEARN DC is seeking a highly organized, professional, and welcoming Front Desk Coordinator to serve as the first point of contact for students, families, staff, and visitors. This role is essential to ensuring a safe, efficient, and positive school environment while supporting daily operations and administrative functions.
The ideal candidate is detail-oriented, responsive, and able to manage multiple priorities in a fast-paced school setting, while maintaining strong customer service and professionalism.
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Greet and assist students, families, staff, and visitors in a warm, professional manner
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Ensure all visitors follow school safety protocols, including sign-in procedures
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Serve as the face of LEARN DC, creating a welcoming and organized front office environment
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Answer and direct incoming phone calls promptly and professionally
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Take accurate messages and respond to general inquiries
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Monitor and respond to general school email accounts as needed
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Manage calendars for school leaders and shared spaces (e.g., conference rooms)
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Schedule meetings, appointments, and family conferences
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Coordinate logistics for internal meetings and school events
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Maintain a clean, organized, and well-stocked reception area
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Manage incoming and outgoing mail, packages, and deliveries
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Support office systems to ensure efficiency and organization
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Assist with data entry, filing, and document management
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Support enrollment and registration processes as needed
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Collaborate with the Operations Manager and administrative team on school-wide tasks
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Provide additional administrative support to staff and leadership as assigned
Qualifications
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High school diploma required; associate’s or bachelor’s degree preferred
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1–3 years of experience in a receptionist, administrative, or customer service role (school setting preferred)
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Strong communication and interpersonal skills
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Excellent organizational skills and attention to detail
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Ability to manage multiple tasks and prioritize effectively
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Proficiency in Google Workspace and/or Microsoft Office
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Commitment to maintaining confidentiality and professionalism
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Experience working in a school or educational setting
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Familiarity with student information systems or enrollment platforms
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Experience supporting compliance-related documentation (e.g., enrollment, records)
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Personally Aligned: Demonstrates professionalism, reliability, and a commitment to the school’s mission
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Executes & Achieves: Follows through on tasks with accuracy and urgency
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Interpersonal: Builds positive relationships with families, students, and staff
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Strategic Thinking: Anticipates needs and proactively supports school operations
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Be part of a growing, mission-driven charter school serving a diverse student population
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Work in a collaborative, supportive environment with strong family and community partnerships
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Play a critical role in shaping the daily experience of students and families
