ASSISTANT GENERAL MANAGER
Salary: $40,000/yr - $50,000/yr starting pay
Reports To: General Manager
Summary:
Are you looking for an opportunity to join a company where you can expand your experiences and horizons? Tide Cleaners is the PERFECT place to do it! Tide Cleaners is on a mission to make caring for clothes so perfect and simple, that peoples' lives do not have to revolve around laundry. Come work with us and join our #LifeNotLaundry mission!
Duties and Responsibilities include the following. Other duties may be assigned:
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Provide exceptional customer service to customers
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Serve as primary liaison with customers
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Support and provide oversight for the Customer Service Representatives.
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Open and/or close registers and prepare nightly deposits.
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Greet and assist all walk-in customers in the store
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Meet, greet, and assist all valet drive-up customers at their car
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Process customer phone and personal relations
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Consultatively assist customers with cleaning, stain and/or finishing needs and/or concerns
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Sort and examine articles, picking out those that may need hand spotting, or stain treatment
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Occasionally assist back-of-house team members, including assembling orders and light pressing duties.
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Mark-In incoming customer orders; identify garments to be laundered or dry cleaned, tag, mark and classify all pieces and input information into the computerized register
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Consistently ensure cash drawer accuracy
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Follow Company’s new customer protocol
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Attend Company offered ongoing training and education, and on-site training
Skills:
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Oral Communication Skills
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Written Communication Skills
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Customer Service
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Organizational Skills
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Project Management
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Time Management
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Phone Communication Skills
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Understanding of Point-of-Sale system
Education/Experience:
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Resume required
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Two+ years direct customer service experience (required)
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Demonstrated dependability and professional demeanor (required)
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Has led a team of 10 or more people
