Job Responsibilities
1. Prepare, consolidate, and verify daily operational reports to ensure data accuracy, completeness, and timely submission.
2. Oversee daily inbound and outbound operations to ensure shipments are processed accurately, efficiently, and according to operational requirements.
3. Develop the daily sorting plan based on shipment volume, staffing, and operational priorities, and monitor execution throughout the shift.
4. Coordinate daily warehouse setup and readiness in the morning, including work areas, staffing assignments, equipment, and operational materials.
5. Monitor sorting, scanning, loading, unloading, and other warehouse activities to ensure productivity, service quality, and timely completion.
6. Manage RTS (Return to Sender) operations, including package identification, processing, tracking, and proper handoff.
7. Coordinate with SC for the handoff of LOD packages and ensure related package information and records are accurate.
8. Assign daily tasks and provide direction to warehouse employees based on workload and operational needs.
9. Monitor team productivity, attendance, workflow, and performance, and communicate operational issues or staffing needs to management.
10. Identify and resolve daily operational exceptions, including shipment discrepancies, missed scans, delayed processing, capacity issues, and workflow interruptions.
11. Ensure operational records, shipment data, and daily reports are properly maintained and communicated to relevant teams.
12. Work closely with transportation, dispatch, customer service, and other internal teams to support smooth inbound and outbound operations.
13. Promote compliance with company procedures, warehouse safety requirements, and operational standards.
14. Support training and daily coaching of warehouse team members on operational processes and work expectations.
15. Perform other operational and supervisory duties as assigned.
Qualifications
· Education: Bachelor's degree or graduate degree preferred.
· Experience: Previous experience in warehouse operations, logistics, last-mile delivery, inbound/outbound operations, or a related field is preferred; supervisory or team-lead experience is a plus.
· Strong understanding of warehouse workflows, including inbound, outbound, sorting, scanning, loading, unloading, and package exception handling.
· Strong organizational, leadership, and time-management skills with the ability to coordinate multiple operational priorities.
· Ability to monitor team performance, assign work, and respond quickly to operational issues in a fast-paced environment.
· Strong communication and cross-functional coordination skills.
· Detail-oriented with good problem-solving skills and the ability to maintain accurate operational records and reports.
· Basic proficiency in Microsoft Excel and other office or warehouse operational systems; experience with WMS or logistics systems is preferred.
· Language: English required; Chinese proficiency is preferred.
· Work Authorization / Visa Requirement: Candidates with valid U.S. work authorization, including eligible OPT candidates, may be considered. H-1B consideration is subject to company policy and eligibility.
Equal Employment Opportunity
Pay: From $58,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
