Welcome & Concierge Experience
- Deliver a warm, professional, and memorable first impression.
- Ensure every patient feels welcomed, valued, and cared for.
- Guide new patients through every step of their first visit.
- Create a five-star patient experience from the first phone call through ongoing care.
Patient Discovery
- Conduct detailed health history interviews.
- Listen actively to understand each patient's pain, frustrations, goals, and lifestyle.
- Build genuine trust through empathy and excellent communication.
- Document patient histories accurately and thoroughly.
- Help patients feel comfortable discussing sensitive health concerns.
Patient Education
- Reinforce the doctor's recommendations in a clear and encouraging manner.
- Help patients understand the value of chiropractic care and wellness.
- Answer general questions regarding treatment plans and office procedures.
- Encourage long-term commitment to improving health.
Financial Consultation
- Present care plans and payment options with confidence and professionalism.
- Explain financial arrangements in a simple, understandable way.
- Collect payments before care begins according to office policy.
- Help patients overcome financial concerns without pressure or intimidation.
- Maintain excellent collection percentages.
Care Coordination
- Schedule appointments efficiently.
- Coordinate referrals and follow-up appointments.
- Monitor patient compliance.
- Reach out to patients who miss appointments.
- Celebrate patient progress and milestones.
Patient Retention
- Build lasting relationships that encourage patients to complete their care plans.
- Resolve concerns before they become obstacles.
- Deliver service worthy of five-star reviews and referrals.
- Help create lifelong chiropractic patients.
The Ideal Candidate
We are looking for someone who naturally:
- Loves helping people.
- Builds trust quickly.
- Makes others feel comfortable.
- Is compassionate without being overly emotional.
- Is confident discussing finances.
- Can ask for payment comfortably and professionally.
- Handles difficult conversations with grace.
- Thrives in a fast-paced environment.
- Pays close attention to details.
- Takes ownership and follows through.
- Is positive, enthusiastic, and coachable.
Pay: $17.00 - $19.00 per hour
Benefits:
- Employee discount
- Paid time off
- Paid training
Work Location: In person
