Benefits: Medical, Dental, Vision Insurance | | Life insurance | 401(k) + 401(k) matching | Retirement Plan | Paid Time Off | Referral Program | Employee Discount | Flexible Spending Account | Health Savings Account | Professional Development Assistance | and so much more!
Customer Service Representative
8606 Wall St, Austin, TX 78754
THIS IS NOT A REMOTE POSITION
Pay Range: $20.00
YOUR ROLE
Are you known for providing impeccable service? Are you passionate about managing transportation of goods and meeting the needs of high volume accounts? If so, we have an opportunity that would allow you to serve as liaison between sales, operations, and external customers. .
WHAT ARE YOU GOING TO DO?
- Communicate information to operations and sales personnel on shipments which require special handling.
- Advise customers, sales personnel and station management of the current status of all shipments.
- Respond promptly and professionally to customer requests for status of shipments, routings, "Paid-On-Delivery" charges or other inquiries.
- Coordinate with sales and customers to develop customer specific stand operating procedures.
- Follow-up on sales leads provided from daily shipment logs and quotes.
- Assist in customer service and the preparation of quotes.
- Perform other duties as assigned.
WHAT ARE WE LOOKING FOR?
- Education and Experience: High School Diploma or GED; Less than one year related experience
- Skills: Basic proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing skills and/or data entry skills. Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements.
- Characteristics: Ability to read and interpret documents and write routine correspondence. Responds promptly and professionally to customer needs. Gathers and analyzes information skillfully.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
Education:
- High school or equivalent (Required)
Experience:
- Account management: 3 years (Required)
- Customer service: 3 years (Required)
- Logistics: 3 years (Required)
Work Location: In person
