Schedule Coordinator - HVAC Dispatcher | $24.00-$28.00 per hour + Spiffs
Schedule:
- During Training: 10:00 AM-3:00 PM
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After successfully completing training, the position transitions to full-time hours: 7:30 AM-4:00 PM
Position Overview:
As an HVAC Coordinator, you will help coordinate daily service operations while providing excellent communication and support to both customers and technicians.
Cool Sunshine Heating and AC | Denver, CO
Since opening our doors in October 1996, Cool Sunshine Heating and AC has proudly served homeowners throughout the Denver metro area. We are committed to delivering high-quality, energy-efficient heating and cooling solutions backed by excellent workmanship and dependable customer service.
We are a family-owned and operated company made up of a friendly, energetic team of professionals who genuinely enjoy helping our customers.
Benefits - Full-Time Employees
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Health insurance with 100% of the employee premium covered
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40 hours of paid time off (PTO)
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Up to 48 hours of paid sick leave annually
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401(k) plan with a 3% company match
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6 paid holidays
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Company-provided clothing
Responsibilities include:
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Answer and respond to incoming customer calls
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Coordinate and maintain daily schedules for service technicians
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Efficiently dispatch technicians to residential service appointments
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Communicate appointment details and updates with homeowners and field technicians
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Schedule recurring and annual HVAC maintenance
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Track equipment warranties, rebates, and related documentation
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Perform accurate data entry and maintain organized records
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Keep the maintenance agreement database current
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Update customer account information in FieldEdge, our CRM system
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Maintain clear, professional communication with department managers, employees, technicians, and customers
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Help ensure the service department stays organized and appointments run smoothly
Qualifications:
- At least 2 years of customer service and scheduling experience
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Previous HVAC, plumbing, electrical, or similar home-service industry experience is a plus, but not required
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Strong customer service and interpersonal skills
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Experience working with CRM or customer databases
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FieldEdge or ServiceTitan experience is preferred
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Excellent organization and time-management abilities
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Familiarity with the Denver service area and/or strong map-reading skills
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Clear, professional verbal and written communication
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High school diploma or equivalent
If you're organized, personable, comfortable juggling multiple priorities, and enjoy helping customers, we'd love to hear from you.
