As a Process Improvement Specialist, you will help us turn what has worked for one client into a repeatable system that works for every client. You will look across our delivery pipeline, find what slows us down, and build the templates and standards that let us build faster without cutting corners.
- Analyze the discovery to deployment pipeline and identify bottlenecks across client engagements
- Document and standardize workflows for development, QA, and support teams
- Partner with project managers to reduce delivery time without sacrificing quality
- Build repeatable templates and checklists for common client requests
- Monitor support ticket trends and recommend process changes to reduce recurring issues
- Report on process efficiency metrics to leadership
- Experience in operations, process improvement, or business analysis, ideally at a software or services company
- Comfort digging into workflows and turning them into clear documentation
- Analytical mindset with the ability to turn support and delivery data into concrete recommendations
- Strong communication skills to get buy-in across development, QA, and client-facing teams
- Bonus: experience with process frameworks (Lean, Six Sigma, or similar) is a plus but not required
